Performance & Delivery Manager, Employability

Acorn Training Ltd; Burton upon Trent; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working: home-based / centre‑

Hybrid or on-site options

Up to 26 days annual leave

Pension scheme

Training and CPD

Westfield Health Scheme

Wellbeing initiatives

Disability Confident Leader & related

Annual volunteering day

Refer a friend incentive

Job summary

Acorn Training Ltd is seeking a Performance Manager to lead the contract, ensuring delivery of performance, quality, compliance and participant outcomes. You will govern the contract, plan workforce, oversee safeguarding and manage delivery teams and partners, fostering accountability and collaboration.

You will liaise with commissioning authorities and stakeholders, using performance data to drive improvements while ensuring high-quality, person-centred service delivery and adherence to

Qualifications

• GCSE Grade C/4 or above in English and Mathematics (Essential).
• Management qualification or demonstrable management experience (Essential).
• Safeguarding training or willingness to undertake (Essential).
• Evidence of continuing professional development (Essential).
• Degree in Business Management, Social Sciences, or related field (Desirable).
• Project Management qualification (PRINCE2, Agile, APM or equivalent) (Desirable).
• Leadership and Management qualification (ILM Level 5/7 or equivalent) (Desirable).
• Coaching or mentoring qualification (Desirable).

Responsibilities

• Contract Management: Take overall responsibility for the successful delivery of the contract, ensuring performance, quality, compliance and customer outcomes are achieved in line with contractual requirements and organisational objectives.
• Team Leadership: Manage and coach delivery team, providing inspiring leadership to a team of employability professionals fostering a positive and dynamic work environment.
• Authority Relationship Management: Act as the primary liaison with the Contracting Authority and key commissioners, maintaining strong relationships and ensuring timely responses to operational, performance and quality requirements.
• Specialist Partner Management: Manage relationships and performance of specialist delivery partners and subcontractors, ensuring services are integrated, effective and delivered in accordance with contractual expectations.
• Performance Monitoring and Reporting: Manage performance expectations by conducting regular performance reviews and observations. Provide ongoing coaching and feedback to support development of team members. Manage underperformance in line with policies and procedures taking corrective action where necessary to ensure objectives are met.
• Quality Assurance: Ensure the consistent delivery of high-quality services, utilising all resources available whilst adhering to the quality management framework
• Risk Management: Identify and escalation necessary risks related to service delivery, finding solutions to ensure team continuity and success.
• Budget Management: Monitor and manage budgets for team/ Office ensuring efficient use of resources and spend
• Conflict Resolution: Address and resolve any team conflicts or issues in a timely and effective manner.
• Continuous Improvement: Work closely with team/ office to identify areas for improvement in programme delivery and client outcomes, implementing changes to improve efficiency and impact.
• Compliance: Ensure compliance with all relevant regulations, contractual requirements, and health and safety standards, maintaining the organisation’s commitment to accountability and ethical service delivery.
• Ad hoc: Any other ad hoc duties in line with delivery program requirements.

Skills

Leadership

People management

Communication

Stakeholder relationships

Planning & project management

Data-driven decision making

Problem solving

Reporting & business planning

IT skills (Office, Excel)

Advanced data analysis

Education

GCSE English & Maths

Management qualification

Safeguarding training

CPD evidence

Degree in Business Management / Social Sciences

PRINCE2 / Agile / APM (Desirable)

ILM Level 5/7 (Desirable)

Coaching or mentoring qualification (Desirable)

Tools

Job description

Acorn Training Ltd is seeking a Performance Manager to lead the contract, ensuring delivery of performance, quality, compliance and participant outcomes. You will govern the contract, plan workforce, oversee safeguarding and manage delivery teams and partners, fostering accountability and collaboration.

You will liaise with commissioning authorities and stakeholders, using performance data to drive improvements while ensuring high-quality, person-centred service delivery and adherence to