Performance Data Analyst

Procentia - Pensions Software Solutions; West of England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Buy/Sell holiday

Volunteer day

Employer pension 5%

Life Assurance

Private Medical Insurance

Employee Assistance Programme

Job summary

Procentia is seeking a Performance Data Analyst to join our Transformation and Organisational Effectiveness function. You will turn Azure DevOps and other data into trusted Power BI insights, defining measures and improving data quality to help leaders make evidence-based decisions.

You'll work across the organisation to baseline performance, report on trends, and support continuous improvement initiatives with clear dashboards and repeatable reporting.

Qualifications

• Translate business objectives into KPIs, measures and insights.
• Analyse operational and delivery performance data to identify trends and opportunities.
• Extract, query and analyse data from Azure DevOps; use SQL and data transformation techniques.

Responsibilities

• Build clear views of performance and track progress against targets.
• Design, build and maintain Power BI dashboards and reports.
• Turn data into actionable insights to drive improvement across Catalyst and wider initiatives.
• Define data standards, logic and reporting routines to ensure consistency.

Skills

KPIs & measures

Power BI

Azure DevOps

SQL

Data modelling

Stakeholder engagement

Data quality

Education

Data analytics degree or related

Tools

Power BI

Azure DevOps

Job description

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The Job

As part of our continued growth and transformation journey, we're looking for a Performance Data Analyst to join our Transformation and Organisational Effectiveness function. This role will establish the evidence needed to understand how effectively the business is operating and whether improvement activity is delivering the intended outcomes.

The role will bring together delivery and operational data, including information held in Azure DevOps, and turn it into clear, trusted insight through Power BI. Working across the organisation, you'll define measures, improve data quality, create repeatable reporting and help leaders and teams use performance information to make better decisions.

Here’s What You’ll Be Doing

Building a clear view of performance -

• Extracting and preparing data - You'll query Azure DevOps and other agreed data sources, combine and transform data, and create reliable datasets for reporting and analysis.
• Developing Power BI reporting - You'll design, build and maintain accessible dashboards that show trends, exceptions, progress against targets and areas requiring attention.
• Turning data into insight - You'll interpret patterns, investigate variance and explain what the data means, helping teams move from reporting activity to taking action.
• Strengthening measurement discipline - You'll define data standards, calculation logic, ownership and reporting routines so measures are consistent, transparent and trusted.
• Supporting transformation and continuous improvement - You'll baseline current performance, track outcomes and provide evidence to prioritise and evaluate improvement activity across Catalyst and wider business initiatives.

Key Skills And Experience

• Strong ability to translate business objectives into meaningful KPIs, measures, data models, and actionable insights.
• Proven experience analysing operational and delivery performance data to identify trends, risks, opportunities, and areas for improvement.
• Experience extracting, querying, validating, and analysing data from Azure DevOps, with knowledge of SQL and data transformation techniques.
• Advanced Power BI skills, including Power Query, DAX, data modelling, dashboard development, and report maintenance.
• Ability to develop clear, insightful reporting and dashboards that support decision-making and performance improvement.
• Experience defining and measuring performance indicators, targets, and reporting frameworks.
• Strong analytical and problem-solving skills, with the ability to present evidence-based findings and practical recommendations.
• Experience improving data quality, establishing consistent data definitions, and promoting good data management practices.
• Excellent stakeholder engagement and communication skills, with the ability to gather requirements and explain complex information to different audiences.
• Confidence presenting analysis and recommendations to senior stakeholders and leadership teams.
• Strong organisational skills, with the ability to manage priorities, maintain documentation, and deliver work independently.
• Ability to collaborate effectively with PMO, transformation, product, technology, and operational teams to support performance improvement and data-driven decision-making.

Lets Talk About What’s In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers and trustees, IntelliPen is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We’ve been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.