Performance & Compliance Manager

OCS Group Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider in the UK is seeking a Performance & Compliance Manager. The manager will ensure compliance and drive performance improvements within the South London and Maudsley NHS Foundation Trust. Responsibilities include conducting audits, delivering training, and promoting a zero-harm culture. The ideal candidate will possess a degree, Train the Trainer qualification, and experience in training and compliance management. Strong communication skills and proficiency in IT are essential for this role.

Qualifications

• Experience in training, administration management systems, and auditing.
• Background in catering or domestic services within a healthcare environment.
• Demonstrable experience in training, administration management systems, and auditing.

Responsibilities

• Advise on OCS policies and ensure compliance.
• Conduct audits, monitor KPIs, and drive improvements.
• Deliver health and safety training and toolbox talks.
• Develop training plans and monitor training compliance.
• Promote a zero-harm culture.

Skills

Advising on health and safety initiatives

Conducting quality and compliance audits

Training delivery

Strong IT skills including Microsoft Office

Excellent communication skills

Managing compliance and performance

Education

Degree or equivalent qualification

Train the Trainer Level 3

Job description

We are looking for a Performance & Compliance Manager to join our team supporting South London and Maudsley NHS Foundation Trust. This role is pivotal in ensuring compliance, driving performance improvements, and maintaining robust governance across all operational areas. You will lead on audits, training, and health and safety initiatives while supporting the management team to deliver exceptional service standards.

• Advise on and implement OCS policies processes, ensuring legislative and policy changes are communicated and trained.
• Conduct quality and compliance audits, monitor KPIs, and drive improvements.
• Maintain accurate records, filing systems, and backup files for audits, training, and financial processes.
• Support month and year-end processes including stock counts and invoice requests.
• Deliver toolbox talks, health and safety training, and monthly training sessions for all colleagues.
• Develop training plans and monitor statutory and site‑specific training compliance.
• Lead health and safety initiatives, audits, and promote a zero‑harm culture.
• Manage service user and staff surveys, payroll accuracy, and reporting.
• Ensure safe systems of work and proper maintenance of plant and equipment.
• Audit safety performance and manage disciplinary actions for breaches. Right to work in the UK.
• Standard DBS clearance required.
• Degree or equivalent qualification.
• Train the Trainer Level 3 (preferably Level 4) and experience in training delivery.
• Strong IT skills including Microsoft Office and statistical systems.
• Demonstrable experience in training, administration management systems, and auditing.
• Background in catering or domestic services, ideally within a healthcare environment.
• Excellent communication and organizational skills.
• Ability to manage compliance, risk, and performance in a complex setting.