Performance and Planning Manager

FirstGroup Internal; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading UK transport company is seeking a Performance and Planning Manager to support its Operations Team by providing analytical insight and performance reporting. The role involves analyzing performance data, producing reports, and leading timetable planning alongside TfL and internal teams. The candidate should have excellent IT skills, particularly in Microsoft Excel and Access, with a strong ability to identify data trends. A competitive salary and benefits package is offered, making it a rewarding opportunity to enhance service delivery.

Benefits

Competitive salary

Benefits package

Opportunity for professional development

Qualifications

• Experience with performance reporting and data analysis.
• Strong IT skills, especially in Excel and Access.
• Ability to convert complex data into actionable insights.

Responsibilities

• Analyse and report on performance data, identifying trends.
• Produce internal and external performance reports.
• Lead planning for network routes, timetables, and engineering works.

Skills

Analytical skills

Attention to detail

Microsoft Excel (intermediate/advanced)

Microsoft Access

Communication skills

Interpersonal skills

Power BI knowledge

Job description

Vacancy: Performance & Planning Manager

We're pleased to be advertising for a Performance and Planning Manager to support our Operations Team. This is a key role providing analytical insight, performance reporting, and leading timetable planning to ensure efficient service delivery. You'll work closely with TfL and internal teams to manage changes, engineering works, and performance improvement initiatives.

You’ll have the ability to turn complex data into meaningful insights, applying integrity and accuracy across all data processing and outputs to support decision‑making at every level of the business.

In this role, you will analyse and report on performance data, identifying trends and opportunities for improvement. You'll produce internal and external performance reports and statistics, while leading the planning process for network routes, timetables, and engineering works. Working closely with TfL, you will manage timetable requirements and service changes, prepare and communicate alterations, and develop publicity materials. Additionally, you'll provide support to the Control Room during periods of disruption and always ensure compliance with company policies.

We're looking for someone with an eye for detail and the ability to identify trends and patterns in data, supported by excellent IT skills. Experience with intermediate/advanced Microsoft Excel and Access is essential, and knowledge of Power BI will be an advantage.

You’ll be confident, articulate, and a strong communicator (both verbal and written), with the interpersonal skills needed to build effective relationships across all levels within TOL and with our client, London Trams.

Why Join Us?

• You’ll be part of a dynamic team shaping the future of transport services, with the opportunity to work on high-impact projects and engage with key stakeholders. We offer a competitive salary and benefits package, along with the chance to make a real difference in service planning and performance management. Apply now and help us deliver exceptional transport solutions.

How to apply:

If you feel you can demonstrate that you have the personal qualities and skills for this role, please apply using the online internal careers website.