Performance and Planning Manager

Landsec; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate company in London is seeking a Vendor Manager to oversee service provision and ensure financial accuracy. The role involves managing third parties and collaborating with various teams to enhance operational effectiveness. Key qualifications include proven vendor management experience and exceptional negotiation skills. A competitive salary and benefits are offered with this hybrid position.

Benefits

Performance-based annual bonus

25 days annual leave plus bank holidays

Enhanced pension contributions

Private medical insurance and health plans

Share plans and volunteering days

Qualifications

• Proven experience in vendor management and service delivery.
• Excellent negotiation skills with a focus on business outcomes.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage third party services for Data and Technology.
• Oversee financial management and service availability.
• Collaborate with internal and external stakeholders effectively.

Skills

Vendor Management

Negotiation Skills

Analytical Abilities

Problem-Solving

Job description

Overview

We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location

This role is based in London Victoria, and offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager.

The Team

Performance and Planning are a small but key team within Data and Technology, responsible for financial management, change delivery, resourcing, governance, and effective vendor, risk and audit management. It’s vital that our team have people with the right skills, experience and capability to successfully add value to the Data and Technology team and across the organisation.

The role

• Manage third party service provision across Data and Technology services to ensure service availability, performance, process maturity across this landscape, and actively contribute to the renewals process

• Responsible for the oversight of finances; ensuring they are accurately budgeted, proactively managed and all associated processes are delivered within group deadlines, as well as being a key contributor to risk and audit processes

• Ensure that third parties deliver a service that meets all the SLAs in place for the services in a defined area including all the associated KPIs, alongside managing contractual commitments, pricing models, service renewals and budgeting processes

• Identify and implement both improvements to processes, and opportunities to reduce our cost base and increase value add

• Close collaboration required with Data and Technology service and budget owners, as well as stakeholders from the finance, procurement, risk, audit, business unit teams and external vendors

• Salary: Competitive

Principle Accountabilities

• Maximise the service portfolio for value, cost and quality during the lifecycle of the service

• In partnership with Procurement, establish and maintain central supplier performance framework and reporting to maximise effectiveness

• In partnership with Finance and budget owners, manage Data and Technology vendor costs

• In association with Data and Technology leads, ensure that audit activities are undertaken in a timely fashion, resourced appropriately and key controls reported

• Update and maintain the Data and Technology risk register for vendor related risks, in collaboration with the leads and Head of Risk and Controls

• Ensure service renewals are actioned in a timely manner

• Monitor performance of core strategic partners and ensure SLAs are met

• Contribute directly to the development and quality of Vendor and Service Management

• Partner and collaborate with other teams to deliver a holistic Vendor Management program with a coordinated set of continuous improvement initiatives

• Work within the management structure to provide thought leadership on process development, the current position, roadmap and strategic direction, with the aim of increasing maturity

• Overheads forecasting and budgeting, in partnership with budget owners and finance, adhering to Group deadlines

• Service charge budgeting and actuals mapping processes, in partnership with budget owners, finance team and key stakeholders, adhering to Group deadlines

Essential Criteria

• Proven experience of effective Vendor Management; building and managing third parties to deliver services/products

• Influencing and emotional intelligence: Excellent negotiation skills and the ability to find pragmatic solutions to complex business challenges, including the ability to find consensus and drive business focused outcomes at pace in a challenging environment

• Experience of delivering operational and service improvements

• Outstanding analytical and problem-solving abilities; attention to detail, understanding current state and acting where required to course correct

• Understanding of SLAs, OLAs, service availability

• Experience of procurement management

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance, Health Cash Plan, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [e-mail]

To find out more about our approach, visit our Diversity and Inclusion page.