Performance and Information Analyst | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A prominent NHS Trust is seeking an experienced analyst for a hybrid role, focusing on data analysis and business intelligence to enhance service delivery. Key skills include data manipulation and visualisation, MS Excel, and SQL. The successful candidate will work collaboratively with various departments to support performance management and reporting initiatives. Applications are welcomed from individuals keen to contribute to patient-centred care.

Qualifications

• Experience in data analysis and presentation.
• Ability to work under pressure and meet deadlines.
• Strong relationship-building with stakeholders.

Responsibilities

• Support Service Directors in data quality improvement.
• Encourage staff to utilize business intelligence solutions.
• Perform routine analyses for performance management.
• Provide reporting support to various business areas.
• Develop efficient information reports.
• Champion a systems approach to problem-solving.

Skills

Data manipulation skills

Data visualisation skills

MS Excel

SQL

Excellent communication skills

Tools

Tableau

Job description

Please note this is a hybrid working role and will require a minimum of two days per week working in Trust Headquarters in Milton Keynes. The use of AI is monitored; if you have used this please declare on your application form.

This is an exciting opportunity for an enthusiastic individual who is interested in a career within Performance and Information in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL’s key internal and external objectives.

The post-holder will have excellent data manipulation and visualisation skills, a solid understanding of data presentation design and development principles, strong MS Excel and SQL skills, and excellent communication skills. You will be self‑motivated, organized, logical, and able to work flexibly under pressure in a busy team while taking initiative to achieve deadlines.

Key Responsibilities

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.
• Support and encourage staff to make the best possible use of the Trust’s Business Intelligence solution (Tableau) to access and build ‘intelligent information’ reports that assist staff in monitoring and improving service delivery.
• Carry out routine analyses, proactive investigations, and prepare reports to underpin contract management, performance management and service development.
• Provide support to key business areas of CNWL services, including the planning process, monitoring against major contracts, and performance issues; and assist with the development and provision of reports by service/borough.
• Contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust’s key internal and external stakeholders.
• Apply a ‘systems approach’ to problem solving, working effectively with stakeholders.

Requirements and Expectations

• Become an expert analyst on specific services and develop strong working relationships with key individuals responsible for performance within the divisions/services.
• Prepare and carry out in-depth analyses appropriately and accurately.
• Demonstrate and champion a ‘customer focused’ approach.
• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re‑design and benchmarking.
• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of services/divisions.
• Provide ongoing support, training and guidance to key internal stakeholders so they can use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation to best meet their needs.
• Ensure timely management and delivery of assigned analytics projects using a standard project methodology.

About CNWL

We’re passionate about delivering first‑class patient‑centred, safe and effective care across hospital, community clinic, and home settings. Patients are at the heart of everything we do. We support our staff with opportunities to develop their career and welcome diverse talent across mental health, community services, addictions, eating disorders, learning disabilities and more.

The successful applicant may have contact with patients or service users. We strongly encourage and support vaccination as this remains the best way to protect everyone in our healthcare settings.

This advert closes on Tuesday 21 Oct 2025