Performance and Improvement Officer

WMJobs; Wolverhampton; On-site; GBP 36,000 - 41,000; Full time

Job summary

City of Wolverhampton Council invites applications for a Performance and Improvement Officer in the City Housing Team. The role supports ALMO and TMOs, ensures compliance with housing standards, and coordinates reports, risk registers and inspections.

You will lead Tenant Satisfaction measurements, oversee Fire and Building Safety reporting, and help drive improvements while maintaining clear, accessible communication with senior leaders and partners.

Responsibilities

• Support the Housing Managing Agents, ALMO and TMOs to deliver housing services.
• Ensure compliance with Regulator of Social Housing Consumer Standards and inspection readiness.
• Coordinate reports, data, action plans, risk registers and other documentation as required.
• Lead and coordinate Tenant Satisfaction Measure surveys and annual publication.
• Oversee coordination and reporting on Fire and Building Safety regulations.
• Contribute to improving performance frameworks and identifying areas for service improvement.
• Foster tenant engagement and inclusive communication across audiences.

Job description

Performance and Improvement Officer

Hours - 37 hours per week)

Contract type – Fixed Term/Secondment Opportunity until 1st August 2028

Location – Any suitable location in the City of Wolverhampton

The City of Wolverhampton Council (CWC) has an exciting opportunity for a talented individual to join our City Housing Team.

Salary - £36,363 to £40,777 per annum (Grade 6)

As the successful candidate, you will support the team in the provision of a comprehensive service in all aspects of the Council’s Housing Managing Agents, which includes an Arms-Length Management Organisation (ALMO) and three Tenant Management Organisations (TMOs).

Working in Landlord Services, you will support the Council’s compliance with the requirements set out by the Regulator of Social Housing’s Consumer Standards.

You will ensure practical and operational readiness for inspection and regulatory activity. Support the leadership team, housing managing agents, elected members, partners/stakeholders, and others prior to, during and following inspection.

Contribute to the production and/or co-ordination of reports, data, action plans, risk registers and other documentation as required.

Lead and coordinate the Council’s Tenant Satisfaction Measure surveys, publication and annual submission.

Work with Council colleagues and Housing Managing Agents to oversee, coordinate and report on the Councils compliance with Fire and Building Safety regulations.

Develop upon existing performance management frameworks to gain assurance and identify risks to the Council. Plan and identify areas of improvement through proactive identification of best practice.

Contribute to a culture of tenant engagement and influence.

You will have excellent verbal and written communication skills, with an ability to communicate, negotiate and ensure accessibility of information across a range of audiences including senior leaders.

You will have an awareness of inspection/regulatory landscape for social housing, the Regulator of Social Housing, and the Housing Consumer Standards.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect.

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council,

Attached documents