Performance Analytics Lead - Data-Driven Service Improvement

Capgemini; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology and consulting firm in Manchester is seeking a Performance Analyst to drive performance measurement frameworks and work on government projects. You'll define, collect, and analyze performance data to ensure digital services meet user needs. A strong background in data analysis tools and experience with GDS standards are essential. This hybrid role requires collaboration within teams and effective communication across boundaries to enhance service delivery.

Benefits

Comprehensive benefits package

Learning and development opportunities

Flexible working environment

Qualifications

• Proven experience in performance analysis or related field within digital service delivery.
• Experience working with GDS service standards.
• Ability to present analysis and justify decisions using an evidence-based approach.

Responsibilities

• Define, collect, and analyse performance data to assess digital services.
• Develop and maintain dashboards and reporting tools.
• Collaborate to embed data-driven decision-making throughout the service lifecycle.

Skills

Performance analysis

Data analytics

User-centred design

Agile methodologies

Stakeholder communication

Education

Relevant performance analysis qualification

Professional certifications

Tools

Excel

SQL

Python

Power BI

Tableau

Job description

A leading technology and consulting firm in Manchester is seeking a Performance Analyst to drive performance measurement frameworks and work on government projects. You'll define, collect, and analyze performance data to ensure digital services meet user needs. A strong background in data analysis tools and experience with GDS standards are essential. This hybrid role requires collaboration within teams and effective communication across boundaries to enhance service delivery.