Performance Analyst

Scottish Water; Scotland; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

38 days holiday (pro rata)

Buy 5 extra days

Volunteer time off

Family-friendly policies

Flexible working

Pension and life assurance

Company bonus scheme

SW Splash rewards

Job summary

Scottish Water is seeking a Performance Analyst to monitor, analyse and report on business performance and KPIs. You will transform complex data into clear, actionable insights to support informed decision-making across the business.

You will develop management information, dashboards and data models using Power BI and other tools, partnering with stakeholders to define reporting needs and ensure timely, accurate reporting. The role also focuses on data quality and process automation.

Qualifications

• Experience with large datasets to deliver insights.
• Strong knowledge of Power BI, SQL and Excel.
• Ability to present findings to varied audiences.

Responsibilities

• Develop and maintain management information, dashboards and reports.
• Identify performance issues and recommend improvements.
• Ensure data quality and support governance processes.

Skills

Power BI

SQL

Excel

Data analysis

Root-cause analysis

KPI frameworks

Tools

Dynamics CRM

Power Automate

Power Query

Fabric

Job description

Together we are Trusted to Serve Scotland. Performance Analyst
As a Performance Analyst, you'll play a key role in monitoring, analysing and reporting on business performance and KPIs. You'll investigate performance issues to identify root causes, trends and opportunities for improvement, transforming complex data into clear and actionable insights that support effective decision‑making across the business.

What You'll Be Doing

You'll develop and maintain management information, dashboards, reports, data models and reporting solutions using Power BI and other analytical tools. Working closely with stakeholders, you'll understand reporting requirements, provide insight-led recommendations and support governance and performance review processes through accurate and timely reporting. You'll also ensure the quality, integrity and consistency of data while identifying opportunities to automate and streamline reporting processes.

What We're Looking For

You’ll be a highly analytical and proactive individual with experience working with large datasets and complex information to deliver meaningful business insights. You'll have strong technical skills in Power BI, SQL and Excel, with experience developing reports, dashboards and data visualisations that support performance management and decision‑making. You'll be an excellent problem solver with experience of investigating performance issues, identifying root causes and presenting findings to a range of audiences. Strong organisational skills, the ability to manage competing priorities and a collaborative approach to working with stakeholders are essential. Ideally, you'll also have knowledge of KPI frameworks, performance management and root cause analysis techniques, together with an understanding of data modelling and data visualisation best practice. Experience of Microsoft Dynamics CRM, Power Automate, Power Query or Fabric would be advantageous.

Looking out for you

• You'll get plenty of time to recharge with 38 days (Pro-rata) of holiday every year (including public holidays).
• And you can even buy five more if you need a little extra time.
• You can also take time off to volunteer in your community.
• We have family‑friendly policies around adoption, maternity, and parental leave.
• We embrace flexible working.
• We offer a pension (the 'know-what-you'will-get-when-you-retire' kind), and life assurance.
• You will participate in a company bonus scheme.
• We provide access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

This role will be a Grade 6. If you're new to Scottish Water, you'll join us on a starting salary of £37,815. Performance‑driven pay progression would then allow you to move through the range to a maximum of £48,395.

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, licence checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don't worry – we'll only start these checks once you have accepted an offer.

We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don't rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We're very used to making adjustments, so please don't be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it's important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don't already live here, you'll need to commit to moving here within your first three months.

Candidate's should be aware that a valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Ask us anything at [e-mail].

Together we are Trusted to Serve Scotland. Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and wastewater services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive. Further information on how Scottish Water manages your data, please see the Privacy Notice: Data Protection - Recruitment Privacy Notice.