Performance Analyst

AWTG Ltd; Ocker Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

AWTG Ltd in the United Kingdom is seeking a Performance Analyst to help define KPIs, analyse trends and translate insight into practical improvements across digital products and services. You will collaborate with data, AI, software engineering, product, QA and delivery teams.

The role focuses on producing clear reports and dashboards, ensuring data quality, and supporting evidence-based decisions with stakeholders.

Qualifications

• Experience using analytical tools, spreadsheets, dashboards or data visualization platforms.
• Ability to turn business goals and user needs into measurable indicators.
• Clear communication skills to present findings simply and actionably.
• Awareness of data privacy, security and ethical constraints when handling service data.
• Ability to work independently while knowing when to seek guidance from senior colleagues.

Responsibilities

• Define KPIs, success measures, reporting needs and performance baselines.
• Collect, clean and analyse data from digital analytics, operational systems, service data and stakeholder inputs.
• Create regular reports, dashboards and visualisations that explain performance clearly to technical and non-technical audiences.
• Identify service trends, risks, bottlenecks and opportunities for improvement across products or projects.
• Support teams in interpreting evidence and making data-informed decisions during delivery and continuous improvement.
• Maintain quality assurance checks so that analysis is accurate, repeatable and fit for purpose.

Skills

KPI definition

Data analysis

Data visualization

Communication

Independent working

Agile familiarity

Tools

GA4

Power BI

Looker Studio

SQL

Job description

Role overviewThe Performance Analyst will help AWTG and its clients understand how digital products, services and operational processes are performing. The role focuses on defining useful measures, analysing trends, producing clear reports and turning insight into practical recommendations for improvement. You will work with multidisciplinary teams across data, AI, software engineering, product, QA and delivery to create practical outcomes for clients and end users.Key responsibilitiesWork with delivery, product and client teams to define KPIs, success measures, reporting needs and performance baselines.Collect, clean and analyse data from digital analytics, operational systems, service data and stakeholder inputs.Create regular reports, dashboards and visualisations that explain performance clearly to technical and non-technical audiences.Identify service trends, risks, bottlenecks and opportunities for improvement across products or projects.Support teams in interpreting evidence and making data-informed decisions during delivery and continuous improvement.Maintain quality assurance checks so that analysis is accurate, repeatable and fit for purpose.Essential skills and experienceExperience using analytical tools, spreadsheets, dashboards or data visualisation platforms.Ability to turn business goals and user needs into measurable indicators.Good understanding of data quality, validation and basic statistical or analytical techniques.Clear communication skills, including the ability to present findings in a simple and actionable way.Awareness of data privacy, security and ethical constraints when working with service data.Ability to work independently while knowing when to seek guidance from senior colleagues.Desirable skills and experienceExperience with GA4, Power BI, Looker Studio, SQL or similar reporting tools.Experience working in Agile delivery teams or digital service environments.Understanding of user-centred service performance and benefits tracking.What
success looks likePerformance measures are clearly defined and understood by stakeholders.Reports are accurate, timely and support practical decision-making.Insights help teams improve user outcomes, operational efficiency and service quality. #J-18808-Ljbffr