Perceived Quality Engineer

Safran; Cwmbran; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Early finish on Fridays

Competitive salary and annual bonus

25 days' holiday

Strong Pension scheme

Professional development

Onsite amenities

Family-friendly workplace policies

Job summary

Safran Seats in Wales is seeking a Perceived Quality Engineer to lead product acceptance and customer-focused quality improvements for aircraft interiors. You will collaborate with designers, engineers, suppliers, and Class-A modellers to ensure top-notch perceived quality across all touchpoints.

The role requires a mechanical engineering background, Catia V5 CAD skills, and a demonstrated ability to drive design decisions that enhance end-user perception.

Qualifications

• Proficient CAD skills and Catia V5 capability.
• Ability to assess product aesthetics and user perception.
• Experience creating and maintaining Product Acceptance Documents.
• Collaborative design interface with cross-functional teams.
• Ability to capture and share lessons learned from projects.

Responsibilities

• Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction.
• Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods.
• Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking.
• Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines - visually, audibly, and tactilely.
• Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement.

Skills

CAD Skills

Catia V5

Design for Perception

Product Acceptance Oversight

Design and Engineering Interface

Lessons Learned

Education

Bachelor's degree in Mechanical Engineering

Tools

Catia V5

Job description

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Perceived Quality Engineer Cwmbran, South Wales Hybrid once established in role - 3 days on site after c.3 months Skills: PQ, CAD, Flushness, Craftsmanship, User Quality, Class-A Surfaces, Luxury, Aerospace, Interiors, Proactive, High-End, Catia, Looking after the people who make Safran great is our priority.

We offer a range of flexible benefits designed to support you-both in and out of work, including:

• Early finish on Fridays
• Competitive salary and annual bonus and pay review
• 25 days' holiday bank holidays (option to buy/sell)
• Strong Pension scheme and life assurance
• Professional development, ongoing training, mentoring
• Onsite amenities: parking, restaurant, bicycle storage, showers
• Family-friendly and accessible workplace policies

Your Role

• Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction.
• Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods.
• Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking.
• Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines - visually, audibly, and tactilely.
• Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement.

What You'll Bring

• A relevant degree (or equivalent qualification/experience) in mechanical engineering or a closely related discipline
• CAD Skills, ideally with Catia V5
• Design for Perception: Strong ability to analyze aesthetic, tactile, auditory, and visual aspects that shape end-user quality perception.
• Product Acceptance Oversight: Creation and maintenance of Product Acceptance Documents, scoring, and validation of perceived quality targets.
• Design and Engineering Interface: Direct experience working with Class-A surface modellers, product designers, and engineering teams to challenge, steer, and validate design decisions in line with quality standards.
• Lessons Learned: Capability to collect, synthesize, and share best practices and lessons from previous projects or competitors.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.