Peoples Experience Coproduction Facilitator

Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

Salutem is seeking a People’s Experience & Co-production Facilitator to lead Salutem Voices, embedding lived experience in decision-making and quality improvement. You will coordinate activities, support recruitment and engagement, and ensure inclusive participation across Salutem’s services.

Working with senior leaders and operations teams, you’ll develop relationships, analyse feedback, and drive learning and accountability through governance channels. DBS checks apply.

Qualifications

• Experience with co-production and lived experience in organisations.
• Ability to design and facilitate engagement activities with diverse groups.
• Strong skills in building relationships with people we support and internal teams.

Responsibilities

• Lead day-to-day coordination, facilitation and development of Salutem voices.
• Co-produce agendas, priorities and activities with members.
• Facilitate meetings, workshops, focus groups and events (virtual and in-person).
• Ensure participation methods are accessible and inclusive.
• Maintain feedback loops showing how contributions influenced decisions.

Skills

Co-production facilitation

Engagement & facilitation

Stakeholder relationships

Governance reporting

Job description

About The Company

Salutem is committed to ensuring that people who use our services receive high-quality, enabling support from a skilled and engaged workforce in environments that are safe, homely and supportive. We are innovative, solution-focused and committed to continuous improvement.

The People’s Experience & Co‑production Facilitator will lead the day-to-day coordination and facilitation of Salutem Voices, supporting meaningful co‑production across Salutem. The postholder will ensure that lived experience is embedded within organisational decision-making, quality improvement and learning, and that people we support are enabled to participate as equal partners.

To have a degree of innovation around the role of a citizen, the consideration of the world of disability and how important the role of a member of a local community and society is for individuals to influence change.

Working closely with the Group Head Quality Assurance, Compliance & Inspection, Quality Executive Support Manager, Group Head of Regulatory Compliance, Governance & Data Protection (DPO) and Quality, Assurance Improvement Managers, Operations, People and L&D, the postholder will gather, analyse and report on experience and feedback, supporting “You said, we did” approaches and ensuring actions are tracked through governance arrangements.

About The Role

Key Responsibilities

Co‑production and Salutem voices

• Lead the day-to-day coordination, facilitation and development of Salutem voices.
• Develop relationships with individuals we support who wish to contribute to Salutem Voices as well as key relationships with senior leaders and employees within Salutem.
• Support recruitment, engagement and retention of a diverse membership that reflects Salutem’s services.
• Co‑produce agendas, priorities and activities with members wherever possible.
• Facilitate meetings, workshops, focus groups, roadshows and engagement events (virtual and in-person).
• Ensure participation methods are flexible, accessible and inclusive (including reasonable adjustments).
• Enable members to participate confidently and meaningfully, including preparation and follow‑up support.
• Maintain effective feedback loops so members understand how their contributions have influenced decisions and improvements.
• Promote equality, power‑sharing, transparency, reciprocity and inclusion across all activity.

People’s experience and engagement

• Build positive, trusting relationships with people we support, families/carers, colleagues and external partners.
• Support people to express their views and experiences in ways that are meaningful and accessible to them.
• Gather feedback using a range of methods (surveys, focus groups, consultations, 1:1 engagement, events).
• Ensure lived experience is visible within organisational priorities and improvement plans.
• Champion the voice, rights and experiences of people we support across Salutem and externally in national and local groups.

Organisational learning and improvement

• Collect, analyse and interpret qualitative and quantitative feedback and experience data.
• Use thematic analysis to identify trends, strengths and opportunities for improvement.
• Produce clear reports, accessible summaries and presentations demonstrating impact and learning.
• Support delivery of “you said, we did” and “you said, we did” approaches to evidence transparency and accountability.
• Identify and share learning, innovation and examples of good practice across the organisation.
• Support organisational understanding of co‑production maturity and continuous improvement.

Quality and governance

• Support the development of evidence demonstrating how co‑production and people’s experience drive service improvement.
• Assist in the production of quarterly reporting, including themes, actions, outcomes and impact from Salutem Voices.
• Ensure actions are tracked, monitored and reported through agreed governance arrangements.
• Support preparation of reports for senior leadership team, executive team and other governance forums.
• Contribute to quality assurance activity where required (e.g., service reviews, audits, improvement programmes).
• Ensure information is managed in accordance with UK GDPR the data protection act 2018, Caldicott principles and Salutem policies.

Supporting service development (with lived experience)

• Support people with lived experience to contribute to: Policy and procedure development
• Easy read resources and accessible communications
• Recruitment and selection activity
• Staff training and development initiatives
• Service reviews and quality assurance activity
• Environmental and accommodation design projects
• Digital inclusion and accessibility improvements
• Organisational improvement programmes
• Community participation and social value initiatives
• Strategic priorities and organisational learning

General responsibilities

• Support the Executive Quality Support Manager with project work and improvement initiatives.
• Work collaboratively across quality, operations, people, L&D and other departments.
• Maintain accurate records and documentation.
• Contribute positively to team development and Salutem culture.
• Act in accordance with Salutem’s values and behaviours at all times.

Our Core Values:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Still not convinced?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.