People Services Operations Manager

Liberty Global; Bradford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing business services provider in Bradford seeks a People Services Operations Manager to lead HR operations and improve service delivery. You will manage teams, set strategic directions, and enhance processes to meet customer expectations. Ideal candidates have experience in HR operations leadership with strong analytical and stakeholder management skills. Join a passionate team and contribute to organizational growth.

Benefits

Competitive salary

25 days annual leave plus 5 optional days

Wellbeing and mental health benefits

Matched pension contribution up to 10%

Car benefit scheme

Online learning platform access

Qualifications

• Proven experience in HR operations or shared services leadership roles.
• Strong understanding of operations management.
• Excellent continuous improvement skills, preferably based on Lean methodology.
• Experience in teaching and coaching continuous improvement skills.
• Demonstrated ability to lead and develop high-performing teams.
• Ability to meet SLAs using key metrics for process improvement.
• Exceptional written communication skills.
• High level of discretion when handling sensitive information.

Responsibilities

• Lead HR operations to meet and exceed customer KPIs and SLAs.
• Provide leadership to operations team leaders and members.
• Set strategic direction for operations in line with People Services strategy.
• Deliver improvements in accuracy, timeliness, and productivity.
• Monitor performance metrics and KPIs to enhance employee experience.
• Act as a key contact for escalations and complex HR issues.
• Support HR transformation initiatives.

Skills

HR operations leadership

Operations management

Continuous improvement

Analytical skills

Stakeholder management

Team leadership

Written English skills

Job description

We’re looking for a People Services Operations Manager to join us in Bradford.

We are seeking an experienced and results-driven People Services Operations Manager to manage operations in People Services and deliver successfully against customer expectation, KPIs / SLAs and other appropriate deliverables in line with our People Services Strategy. You will be responsible for the key elements of operational management, continuous improvement and customer service.

The role covers various teams within our wider People Services operation, serving multiple clients across several geographies, and is also a key member of the People Services Senior Leadership Team (SLT) where your operational knowledge should be supplemented by your strategic, business development, technological, people and market knowledge.

What will you be doing?

• Lead People Services HR operations to meet and exceed customer KPIs and SLAs
• Provide leadership to operations team leaders and team members
• Teach and coach key skills and behaviours to direct reports an the broader operational team
• Set strategic direction for operations in line with broader People Services strategy, including clear operational goals and initiatives
• Delivering improvements in accuracy, timeliness and productivity in a continuous and sustainable manner
• Use data to analyse trends and potential knowledge gaps
• Monitor performance metrics and KPIs, using data to identify trends, improve processes, and enhance the employee experience.
• Act as a key point of contact for escalations and complex HR operational issues.
• Support HR transformation initiatives, including system implementations, process automation, and service optimisation.
• Operating as a member of the SLT and contributing strategically to the wider goals of People Services in that capacity, leaning on wider industry knowledge and a broad outsourcing and shared services skill base

We tend to look for people with:

Essential

• Proven experience in HR operations or shared services leadership roles
• Strong understanding of operations management
• Excllent continuous improvement skills and behaviours , preferably based on the Lean methodology, with experience of utilising clear and wide ranging measurements, visual displays, error proofing, root cause analysis etc.
• Experience of teaching and coaching continuous improvement skills and behaviours
• Demonstrated ability to lead and develop high-performing teams in a shared services or outsourcing environment
• Led operational teams to consistently meet SLA's using key metrics to make informed decsions, improve processes and present clear actionable insights to stakeholders
• Excellent analytical, organisational, and stakeholder management skills
• Exceptional written English skills, with the ability to produce clear, professional, and grammatically accurate documentation, policies, and communications for a diverse, global audience
• High level of discretion and professionalism when handling sensitive information.

Desirable

• HR operations experience
• Business Development skills and behaviours
• Good knowledge of the HRIS and associated technologies markets

What’s in it for you?

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.