People Services/ HR Operations Manager

Morgan Law; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable charity organization in London seeks an experienced People Services Manager to lead HR operations. The role involves managing a dedicated team, improving processes across the employee lifecycle, and ensuring compliance with policies. If you're passionate about driving excellence in HR and fostering an inclusive environment, we want to hear from you. This position offers hybrid working with a minimum of 2 days in the office.

Qualifications

• CIPD Level 5 qualified.
• Proven experience managing HR Operations in a public/non-profit sector.
• Strong project delivery skills with focus on outcomes.
• Excellent communication and stakeholder engagement.
• Analytical mindset to interpret data.
• Commitment to diversity, equity, and inclusion.
• Proficiency in hybrid collaboration tools.

Responsibilities

• Lead recruitment, onboarding, and talent coordination.
• Oversee payroll and benefits administration ensuring accuracy.
• Drive improvements in employee lifecycle processes.
• Drive continuous improvement in employee lifecycle processes.
• Support data analysis and reporting for metrics.
• Enhance internal communications through platforms.
• Lead initiatives aligned with the people plan.

Skills

Managing HR Operations

Payroll management

Recruitment

Stakeholder engagement

Data analysis

Commitment to diversity

Project delivery

Microsoft Office 365

Education

CIPD Level 5

Tools

SharePoint

Job description

Are you an experienced and hands‑on HR professional ready to lead a high‑performing team and elevate employee experience across an organisation? Our client, a fantastic international charity is now seeking an exceptional People Services Manager to drive excellence in their customer‑centric HR Operations/People Services function, ensuring seamless support throughout the employee lifecycle—from recruitment and onboarding to payroll and offboarding.

In this pivotal role, you’ll manage a small, dedicated HR operations team, fostering collaboration across the People department and wider organisation. You’ll champion inclusive, efficient, and compliant practices, ensuring that people processes are robust, engaging, user‑focused and continuously improving.

This is a fantastic opportunity to make a meaningful impact in a highly respected and values‑driven organisation. If you’re passionate about people, process excellence, and creating a supportive and inclusive workplace, we’d love to hear from you.

Key Responsibilities include:

• Leading the delivery of end‑to‑end recruitment, onboarding, and talent pool coordination, working closely with hiring managers and the Talent Development team.
• Overseeing payroll, pensions, compensation, and benefits administration, ensuring accuracy and compliance with internal checks and external regulations.
• Managing contractor and freelancer records in line with GDPR and IR35, collaborating with finance and procurement.
• Driving continuous improvement in complex employee lifecycle processes, including contracts, leave, flexible working, and more.
• Supporting data analysis and reporting for internal metrics and external bodies (e.g. HMRC, ONS).
• Enhancing internal communications and self‑service guidance through SharePoint and other platforms.
• Leading initiatives and projects aligned with the people plan, building ad hoc teams and stakeholder relationships as needed.

What We’re Looking For:

• CIPD Level 5 qualified
• Proven experience of managing HR Operations/People Services functions, including payroll and recruitment and leading teams in a complex public/nfp sector organisation.
• Strong project delivery skills with a focus on accountability and outcomes.
• Excellent communication and stakeholder engagement across all levels.
• Analytical mindset with the ability to interpret data and inform decisions.
• Commitment to diversity, equity, and inclusion in practice.
• Proficiency in Microsoft Office 365 and hybrid collaboration tools.

Please note; This role offer hybrid working arrangements with a minimum of 2 days working from the central London offices.