People Services / HR Assistant

Rexel UK Ltd; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading services provider based in Birmingham is seeking a People Services Assistant to provide essential administrative support within their People Services team. In this role, you will manage employee queries, administer HR-related documentation, and collaborate with the People Partnering Team to enhance service delivery. Ideal candidates will possess excellent communication skills and a solid understanding of HR practices.

Qualifications

• Experience providing first line ER advice on performance and AWOL.
• Understanding of employment law and legislation would be advantageous.
• Proven acumen to handle complex situations and multiple responsibilities.

Responsibilities

• Deliver efficient and compliant service to minimum SLAs.
• Administer HR-related documentation.
• Manage the People Services Team email for employee queries.
• Process monthly changes for payroll.
• Collaborate with People Partnering Team to support local business needs.

Skills

Excellent written and verbal skills

Experience with SuccessFactors

Experience with Jira

Understanding of HR practice

Experience with HR information systems

Excellent people skills

Ability to handle confidential information

Curious mindset with a drive to optimise processes

Job description

Job Description

We are seeking an organised and efficient People Services Assistant to join our team in Birmingham. As a key member of our People Services department, you will provide vital administrative support to ensure smooth operations and excellent service delivery to our employees.

• To deliver an efficient, compliant and exceptional service to minimum SLAs.
• Provide first line ER Advice to our employees
• Manage the People Services Team email and ensure all employee queries are handled in a consistent, confidential and timely manner
• Administer HR-related documentation, such as contracts of employment, addendum to contracts and employment references
• Maintain and update employment records on our ResourceLink system
• Process monthly changes to feed into payroll
• Collaborate with the People Partnering Team to understand local business needs and how we can support
• Promote a self-serve culture with our customers
• Participation in HR roadshows, showcasing the services we offer to our customers and how they can contact us
• Supporting with wider People projects and initiative

Qualifications

• Excellent written and verbal skills are essential
• Experience with SuccessFactors and/or Jira is highly desirable
• Experience with providing first line ER Advice on matters such as Performance & AWOL
• An understanding of HR practice, employment law and legislation would be an advantage
• Experience of HR information systems, e-forms and workflow processes, or equivalent systems.
• Gravitas and excellent people skills and the proven acumen to handle complex situations and multiple responsibilities
• Experience dealing with highly confidential information
• Curious mindset with a drive to optimise processes and identify efficiencies

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.