People Services Advisor FTC

AXA UK plc; Bolton; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading financial services provider is seeking a People Services Advisor in Bolton. This full-time role involves providing expert HR support, managing case portfolios, and ensuring data integrity in systems. Ideal candidates will have strong customer service experience, attention to detail, and familiarity with HR practices. The position offers a competitive salary up to £25,000 and various employee benefits including a pension scheme and gym perks.

Benefits

Competitive salary

Discretionary bonus

25 days annual leave plus Bank Holidays

Employee discounts

Gym benefits

Qualifications

• Experience of working in an HR team with sound customer service and administrative skills.
• Experience of the onboarding process for new starters.
• Understanding of Data Protection and its associated risks.

Responsibilities

• Answer incoming calls and provide advice and assistance.
• Manage a portfolio of cases in the Help system.
• Maintain accurate data in MyWorkday and the Help system.

Skills

Customer service skills

Analytical skills

Organisational skills

Attention to detail

Communication skills

Tools

MS Office

Case Management Systems

Job description

As a People Services Advisor, you'll play a crucial part in helping our customers find the right solutions, whether it's providing expert advice over the phone, handling tasks through our case management system, Help, or efficiently dealing with email inquiries. You'll also be responsible for monitoring and quality‑checking tasks that support our business processes, as well as assisting in the administration of vital business projects in our HR system, MyWorkday. If you're committed to excellence and have previous experience working within HR, we want to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Responsibilities

• Answer incoming calls to the People Services team, providing advice and assistance.
• Manage a portfolio of cases in the Help system.
• Administer People Services tasks and processes efficiently, covering the employee lifecycle, with a focus on supporting the onboarding and screening of new starters.
• Escalate issues to leaders, People Services, and the business as necessary.
• Deliver quality customer service while collaborating with other teams, such as payroll.
• Prioritise and manage tasks in the inbox.
• Maintain accurate data in MyWorkday and the Help system.
• Provide HR support and advice to employees, managers, and candidates.

Qualifications & Essential Criteria

• Experience of working in an HR team with sound customer service and administrative skills.
• Experience of the onboarding process for new starters.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools, demonstrating accuracy and speed when updating relevant HR systems.
• Working knowledge of employment law would be advantageous.
• You’ll need to show you meet the essential criteria as detailed in the job advert or job description.
• You don't need to share the details of your long‑term health condition or disability for your application to be considered under this scheme.

Benefits & Remuneration

• Competitive annual salary of up to £25,000, dependent on experience.
• Discretionary company & performance‑based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10× annual salary).
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

Equal Opportunities & Diversity

We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics.

AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of a job will be offered an interview.

Background Checks & Screening

As a regulated financial services company, all successful candidates will be subject to pre‑employment checks. Adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required.

Interview Process & Support

We will guide you through an online interview where you can connect with our hiring team. If you encounter any technical issues, contact the person who arranged your interview or the Talent Acquisition contact. We may provide feedback by phone or email, and a candidate preparation pack will be sent before the interview.

As part of your application, you'll be asked if you would like to 'opt in' for accessibility support. This enables us to connect you with our Accessibility Concierge if needed. All candidates are encouraged to report any concerns about behaviour, processes or support through our dedicated hotline by emailing speak‑[e-mail]. This email is not for job or application queries.

Contract and Eligibility

This role is a full‑time, 6‑month fixed‑term contract based in Bolton. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment, you must be eligible and authorised to work in the United Kingdom.