People Services Advisor FTC

AXA UK; Bolton; Hybrid; GBP 25,000; Full time

Job summary

A major insurance provider in Bolton is seeking a People Services Advisor for a full-time, 6-month contract. The role involves assisting customers through expert phone advice, managing cases, and supporting HR processes. Ideal candidates have HR experience, strong customer service skills, and proficiency in case management systems. Competitive salary up to £25,000 plus additional benefits. Flexible working options available.

Benefits

Competitive salary

Discretionary bonus

Pension scheme with employer contributions

Life Assurance

25 days annual leave plus Bank Holidays

Buy/sell extra leave options

Employee discounts

Gym benefits

Qualifications

• Experience of working in an HR team with strong customer service skills.
• Experience of onboarding for new starters.
• Ability to connect with diverse individuals in a professional manner.
• Experience using case management systems effectively.
• Highly organized with exceptional attention to detail.
• Understanding of Data Protection and associated risks.
• Proficiency in using MS Office and updating HR systems accurately.
• Knowledge of employment law is advantageous.

Responsibilities

• Provide advice and assistance via incoming calls.
• Manage cases within the Help system.
• Administer tasks covering the employee lifecycle.
• Escalate issues to leaders and relevant teams.
• Deliver quality customer service while collaborating with payroll.
• Prioritize tasks efficiently.
• Maintain accurate data in MyWorkday and the Help system.
• Provide HR support and advice to staff and candidates.

Skills

Customer service skills

Administrative skills

HR onboarding experience

Analytical skills

Attention to detail

Communication skills

Data Protection understanding

MS Office proficiency

Tools

Case Management Systems

Job description

Are you passionate about delivering exceptional customer service and making a difference in people's lives? At AXA we’re seeking a dedicated individual to join our People Services team in Bolton on a full time 6 month fixed-term contract.

As a People Services Advisor, you’ll play a crucial part in helping our customers find the right solutions, whether it’s providing expert advice over the phone, handling tasks through our case management system, Help, or efficiently dealing with email inquiries. You’ll also be responsible for monitoring and quality-checking tasks that support our business processes, as well as assisting in the administration of vital business projects in our HR system, MyWorkday. If you’re committed to excellence and have previous experience working within HR, we want to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Answering incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks and processing efficiently, covering the employee lifecycle, with a focus on supporting the onboarding and screening of new starters into the business.
• Escalating issues to leaders, People Services, and the business as necessary.
• Delivering quality customer service while collaborating with other teams, such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees, managers, and candidates.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply

What you’ll bring:

• Experience of working in an HR team with sound customer service and administrative skills.
• Experience of Onboarding process for New starters.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools, demonstrating accuracy and speed when updating relevant HR systems.
• Working knowledge of employment law would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,000 dependent on experience.
• Discretionary company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.