People Services Advisor - 6 month FTC

AXA UK; England; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider in the UK is seeking a People Services Advisor to join their Bolton team on a full-time, 6-month fixed-term contract. The ideal candidate will have HR experience, strong customer service skills, and practical knowledge of case management systems. Responsibilities include managing inquiries, administering onboarding tasks, and delivering quality customer service. Competitive salary up to £25,000 plus benefits. Hybrid working model available.

Benefits

Competitive annual salary

Discretionary performance-based bonus

Contributory pension scheme

Life assurance

Private medical cover

25 days annual leave plus Bank Holidays

Employee discounts

Wellbeing services

Qualifications

• Experience of working in an HR team with sound customer service and administrative skills.
• Knowledge of the onboarding process for new starters.
• Practical experience using case management systems.

Responsibilities

• Answer incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Delivering quality customer service while collaborating with other teams.

Skills

Customer service

HR knowledge

Analytical skills

Data protection awareness

Computer literacy

Education

Experience in HR

Tools

Case Management Systems

MS Office

MyWorkday

Job description

Description

Are you passionate about delivering exceptional customer service and making a difference in people's lives? At AXA we’re seeking a dedicated individual to join our People Services team in Bolton on a full time 6 month fixed-term contract.

As a People Services Advisor, you’ll play a crucial part in helping our customers find the right solutions, whether it’s providing expert advice over the phone, handling tasks through our case management system, Help, or efficiently dealing with email inquiries. You’ll also be responsible for monitoring and quality-checking tasks that support our business processes, as well as assisting in the administration of vital business projects in our HR system, MyWorkday. If you’re committed to excellence and have previous experience working within HR, we want to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Answering incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks and processing efficiently, covering the employee lifecycle, with a focus on supporting the onboarding and screening of new starters into the business.
• Escalating issues to leaders, People Services, and the business as necessary.
• Delivering quality customer service while collaborating with other teams, such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees, managers, and candidates.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply

What you’ll bring:

• Experience of working in an HR team with sound customer service and administrative skills.
• Knowledge of Onboarding process for New starters.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Practical experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools, demonstrating accuracy and speed when updating relevant HR systems.
• Working knowledge of employment law would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,000 dependent on experience.
• Discretionary company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• Private medical cover
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Wellbeing services & resources

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid

Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.