People Services Advisor - 6 month FTC

AXA UK plc; Bolton; Hybrid; GBP 25,000; Full time

Job summary

A leading financial services company is seeking a People Services Advisor to provide exceptional customer service and HR support. In this role, you will manage cases, assist with onboarding, and ensure data accuracy within HR systems. Candidates should have strong administrative skills, a customer-focused mindset, and experience with case management systems. The position offers a competitive salary and benefits, with opportunities for flexible working arrangements.

Benefits

Competitive salary

Discretionary bonuses

Contributory pension scheme

Life Assurance

Private medical cover

Annual leave plus Bank Holidays

AXA employee discounts

Qualifications

• Experience of working in an HR team with sound customer service and administrative skills.
• Practical experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.

Responsibilities

• Providing advice and assistance over the phone.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks efficiently.

Skills

Customer service skills

HR administrative skills

Knowledge of onboarding process

Experience using Case Management Systems

Analytical skills

Attention to detail

Knowledge of employment law

Tools

MS Office

Help case management system

MyWorkday

Job description

Overview

As a People Services Advisor, you'll play a crucial part in helping our customers find the right solutions, whether it's providing expert advice over the phone, handling tasks through the Help case management system, or efficiently dealing with email inquiries. You’ll monitor and quality-check tasks that support business processes and assist in administering vital business projects in our HR system, MyWorkday. At AXA we work smart, empowering our people to balance their time between home and the office. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home includes attendance at office locations, visiting clients, or attending industry events. Flexible working arrangements can be discussed with Talent Acquisition.

What you’ll be doing:

• Answering incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks and processing efficiently, covering the employee lifecycle, with a focus on onboarding and screening of new starters.
• Escalating issues to leaders, People Services, and the business as necessary.
• Delivering quality customer service while collaborating with other teams, such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees, managers, and candidates.

Qualifications and experience

• Experience of working in an HR team with sound customer service and administrative skills.
• Knowledge of onboarding process for new starters.
• Customer focused with the ability to connect with a variety of people over the phone and in writing with a professional manner.
• Practical experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.
• Understanding and demonstration of the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools, demonstrating accuracy and speed when updating relevant HR systems.
• Working knowledge of employment law would be advantageous.

Company and equal opportunity information

• Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
• AXA UK supports Diversity and Inclusion and is an Equal Opportunities Employer.

Benefits and additional information

• Competitive salary (up to £25,000 dependent on experience).
• Discretionary company and performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• Private medical cover and 25 days annual leave plus Bank Holidays.
• Opportunity to buy or sell up to 5 days leave.
• AXA employee discounts and wellbeing resources.

Screening and conduct: as a regulated financial services company, successful candidates will be subject to pre-employment checks in line with PRA and FCA standards. The interview format will be provided during the recruitment process.