People Partner, Customer Operations — Hybrid (Cardiff)

Capital on Tap; Cardiff; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing fintech company in Cardiff seeks a proactive People Partner to support Global Customer Operations. This hybrid role involves coaching managers on employee relations, implementing solutions, and driving key HR initiatives. Ideal candidates have experience in people management, strong communication skills, and familiarity with UK employment law. Enjoy a unique workplace environment with various perks including private healthcare, a sabbatical, and a friendly office atmosphere.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

Enhanced Parental Leave

Cycle to Work Scheme

6 free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• Experience in a People and/or ER-focused role in a technology-driven environment.
• Ability to manage high volumes of ER cases confidently.
• Excellent communication and relationship-building skills.

Responsibilities

• Support managers through the employee lifecycle and relations cases.
• Identify and implement proactive solutions using data.
• Support initiatives on performance management and wellbeing.

Skills

People management

Employee relations

Communication skills

Understanding of UK employment law

Problem-solving

Job description

A growing fintech company in Cardiff seeks a proactive People Partner to support Global Customer Operations. This hybrid role involves coaching managers on employee relations, implementing solutions, and driving key HR initiatives. Ideal candidates have experience in people management, strong communication skills, and familiarity with UK employment law. Enjoy a unique workplace environment with various perks including private healthcare, a sabbatical, and a friendly office atmosphere.