People Partner (Customer Operations)

Capital on Tap; Cardiff; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing fintech company in Cardiff seeks a proactive People Partner to support Global Customer Operations. This hybrid role involves coaching managers on employee relations, implementing solutions, and driving key HR initiatives. Ideal candidates have experience in people management, strong communication skills, and familiarity with UK employment law. Enjoy a unique workplace environment with various perks including private healthcare, a sabbatical, and a friendly office atmosphere.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

Enhanced Parental Leave

Cycle to Work Scheme

6 free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• Experience in a People and/or ER-focused role in a technology-driven environment.
• Ability to manage high volumes of ER cases confidently.
• Excellent communication and relationship-building skills.

Responsibilities

• Support managers through the employee lifecycle and relations cases.
• Identify and implement proactive solutions using data.
• Support initiatives on performance management and wellbeing.

Skills

People management

Employee relations

Communication skills

Understanding of UK employment law

Problem-solving

Job description

Were Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us

We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.

This is a Hybrid role working from our Cardiff Offices 3 days per week.

What Youll Be Doing

Were looking for a proactive People Partner to join our team supporting our Global Customer Operations teams in Cardiff with occasional travel to our offices in Manchester. Youll work closely with the Lead People Partner to deliver a great employee experience championing our culture values and ways of working.

• Support and coach managers through various stages of the employee lifecycle helping them build confidence in handling employee relations cases effectively and autonomously.
• Use data and trends to help identify and implement proactive solutions
• Support the Lead People Partner on initiatives related to performance management learning & development wellbeing and inclusion
• Support the delivery of key people programs and cyclical processes
• Collaborate with the wider People Function to define initiatives policies and tools that enable our people to succeed

We’re Looking For

• Previous experience in a People and / or ER-focused role ideally in a fast‑paced technology driven operational environment
• Demonstrated ability to manage high volumes of ER cases confidently pragmatically and with a commercial mindset.
• Excellent communication and relationship‑building skills calm under pressure and confident advising managers
• Good understanding of UK employment law and HR policies
• Resilient solutions‑focused and motivated to grow and develop within a supportive team

Diversity & Inclusion

We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits :

Private Healthcare including dental and opticians services through Vitality

Worldwide travel insurance through Vitality

Anniversary Rewards (-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

Octopus EV Salary Sacrifice Scheme

28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Excited to work here Apply!

If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)