People Partner

Cleo; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Health insurance

Mental health support

Sabbatical after four years

Learning & development platform

Pension contributions

Location-specific leave

Job summary

Cleo is seeking a People Partner to join our Partnerships team. You’ll advise leadership, coach on complex employee relations, and drive learning and development initiatives across the organisation.

You’ll collaborate with leaders to align People strategies with business goals and support engagement initiatives, performance management, and company-wide people programs. You will partner with multiple geographies, handling sensitive matters with discretion while building strong relationships with

Qualifications

• 2+ years in a People Partner role within fast-growth tech organisations.
• Experience with Executive Coaching is a plus though not required.
• Hands-on experience with complex employee relations and case management across UK/US employment laws.
• Great attention to detail with focus on customer experience and process improvement.
• Ability to handle sensitive information tactfully and maintain discretion.
• Strong interpersonal skills and stakeholder management with influencing ability.

Responsibilities

• Partner with business areas to align people strategies with department goals and act as trusted advisor.
• Support company-wide People initiatives including Talent reviews and onboarding processes.
• Manage employee relations and coach managers to address issues early on.
• Work with engagement data and run 121s and forums during onboarding and exit points.
• Provide tailored coaching to leaders to upskill them.
• Deliver impact on attrition, engagement scores, and organizational health as measured metrics.
• Create and deliver Learning & Development initiatives across the organisation.
• Drive work streams within the People Roadmap autonomously and collaboratively.
• Support teams as a SME within the People department.

Skills

People Partner

Executive Coaching

Employee Relations

Stakeholder Management

Job description

Most money apps talk at you. Cleo talks back

We’re not building another finance app. We’re building the world’s first AI financial assistant, one that actually understands your money and makes you better at it, and we’re changing the world’s relationship with money in the process

The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money

We love original thinkers who challenge the status quo. We move fast, tell the truth, and there’s nowhere to hide from good work here. If that excites you more than it scares you, you’ll fit right in

Follow us on LinkedIn for new features and the occasional roast

Meet the team

Hi, I’m Taten Chief Operating Officer at Cleo. I lead the teams that help Cleo operate and scale effectively, spanning People & Talent, Legal, Compliance & Policy, Operations, and Partnerships. Together, these teams build the capabilities, relationships, processes and foundations that enable Cleo to grow responsibly while delivering for our customers.

We’re looking for people with strong judgment, deep curiosity, and a drive for getting things right. You’ll own your area, move quickly, and stay close to the details all while partnering with leaders and teams across Cleo to solve complex problems and drive meaningful progress. This is a great environment for thoughtful, enterprise‑minded people who know when to bring others along and when to seek a different perspective. If you can balance principle with pragmatism, bring clarity to complexity, and want to help build a company that grows with intention, Cleo is a place where you can have real impact.

About the Role

We’re looking for a People Partner to join our Partnerships team. You’ll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. You’ll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters in the departments you support. You will also play a role in company‑wide people initiatives, including learning and development, employee engagement, and performance management.

Key responsibilities for this role include:

• Partnering with business areas to align their people strategies with the goals of those departments, becoming a trusted, expert advisor.

• Supporting key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth.

• Managing employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on.

• Working closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points.

• Providing tailored coaching to help up skill our leaders in a meaningful way.

• Delivering tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind.

• Creating and delivering Learning and Development initiatives to enhance skills across the organisation.

• Ideating and execute key work streams and projects within the People Roadmap, autonomously and collaboratively.

• Acting as a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges.

What We’re Looking For

• 2+ years of experience working in a People Partner role within a fast growth, technology‑led organisation, ideally supporting multiple geographies.

• Experience with Executive Coaching would be a great advantage but not essential.

• Hands‑on experience managing complex employee relations and case management, including knowledge of UK and US employment laws and regulations.

• Great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off.

• Experience in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information.

• Strong interpersonal and stakeholder management skills. Both the what and the how matter to us: explaining requirements and processes is key, but first comes the critical step of gaining stakeholder buy‑in. You’ll build strong relationships based on trust and confidence, and have the ability to influence.

What we offer

We offer benefits package built to support you in and out of work. Benefits vary by country and include meaningful equity, comprehensive health insurance, mental health support, a paid one‑month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location‑specific leave entitlements.

For the full breakdown on what’s available in your location, visit our Candidate Hub

What Matters

Cleo’s mission is to change the world’s relationship with money. We can’t do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.

We’re glad to make reasonable adjustments at any stage of the process. If there’s anything we can do to support you in showing us your best, please let your recruiter or one of the team know.

We may use AI‑assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!