People Operations Specialist

Mintel; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading research and insights firm is seeking a People Operations Specialist to enhance employee lifecycle services across South APAC. This role involves onboarding, payroll preparation, and vendor coordination. Ideal candidates will possess at least 3 years of HR experience, have strong analytical skills, and be detail-oriented. The position supports flexible work arrangements, professional development opportunities, and a focus on employee wellbeing, making it ideal for those looking to join a collaborative environment.

Benefits

Flexible start and end times

Generous annual leave

Mental health support

Qualifications

• Minimum 3 years' experience in HR Generalist roles, preferably in a shared service model.
• Detail-oriented and self-motivated individual.
• Experience in managing HR Operations for South APAC countries is a plus.

Responsibilities

• Manage onboarding and offboarding processes across South APAC.
• Act as key support resource for UKG.
• Coordinate with external vendors for People-related services.

Skills

HR Generalist experience

Analytical problem-solving skills

Strong written and verbal communication

Interpersonal abilities

Tools

UKG HR System

HRIS software

Job description

Go Back To Current Openings

People Operations Specialist, South APAC

• Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

The People Operations Specialist leads the delivery of employee lifecycle services across multiple South APAC countries in a decentralized shared services model. This role ensures process consistency, systems accuracy, and employee experience quality by owning onboarding and offboarding processes, coordinating benefits and payroll inputs, and serving as a go-to resource for system-related guidance and compliance.

What You Will Be Doing

• Own and execute onboarding and offboarding processes across the supported South APAC countries, ensuring documentation, systems, access, and communication are complete and compliant
• Manage employee data in company’s HR System, UKG effectively. Employee lifecycle changes i.e job transfers, leaves management, benefits management and resignations are updated efficiently.
• Act as a key UKG support resource for employees and managers—providing basic training, troubleshooting, and promoting self-service adoption.
• Preparation of monthly payroll details for South APAC countries for submission to Payroll team for payroll processing.
• Coordinate with external vendors (e.g., insurance providers, immigration services) for onboarding and ongoing People-related services
• Maintain and track regionally required leave records, benefits documents, and other compliance-sensitive information.
• Prepare employee lifecycle related letter i.e employee verification, promotion, salary adjustment, work visa support etc.
• Provide monthly reporting and analytics (e.g., turnover, joiners / leavers, headcount) to regional leadership
• Support internal audits and implement system / process improvements where appropriate
• Support in any other task related to HR global operations matters as an when required.

Self Development

• Encouraged to expand regional compliance knowledge and UKG system expertise
• Access to internal learning pathways, workshops, and optional HR certifications
• May lead small process improvement projects or contribute to global process alignment
• Opportunity to coordinate or participate in cross-functional development initiatives

Who We Are Looking For

• Minimum 3 years' HR Generalist experience; work experience in a shared service model preferred
• A detail-oriented and meticulous job incumbent
• Critical and possess good analytical problem-solving skills
• Self-motivated with initiative to learn and explore
• Strong written and verbal communication skills
• Excellent interpersonal abilities
• Regional experience in managing HR Operations for South APAC countries Malaysia, Singapore, Thailand, India, Australia and / or New Zealand is a plus.
• Proficient with other HRIS and related HR software

What We Offer

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office / home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.