People Operations Partner

The Keyholding Company; City of Westminster; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A growing security services company in the UK is seeking a People Operations Partner to support team managers and enhance employee experience. The ideal candidate will have 3-5 years of HR Generalist experience and strong communication skills. This full-time, permanent role offers a competitive salary between £40,000 to £50,000 and flexibility for remote work with regular team engagements. Join a passionate team that values diversity and inclusion and make a real difference in how employees thrive.

Benefits

Salary between £40,000 and £50,000

Flexible working

Training and development opportunities

Employee Assistance Program

Team social events

Qualifications

• 3-5 years of experience in an HR Generalist or People Partner role.
• Strong communication and relationship-building skills.
• Ability to coach managers in performance and leadership.

Responsibilities

• Support managers with team coaching on performance and leadership.
• Manage employee lifecycle changes and performance initiatives.
• Handle employee relations cases professionally and empathetically.

Skills

HR Generalist experience

Coaching skills

People Operations experience

Communication skills

Knowledge of UK employment law

Experience with HR systems

Education

CIPD Level 5 or 7

Job description

Overview

We are a digitally transformed, tech-enabled security services company, where security meets innovation, and diversity thrives. We're looking for a passionate individual to join our dynamic People Team as our People Operations Partner. We're a growing business with big ambitions, not just commercially, but in how we support our people to do their best work. Our People team is small, close-knit and full of energy. We're here to make the employee experience brilliant - to turn our people vision into reality, every day. We don't just write policies; we help people live them.

As a growing business we need someone who enjoys trying and testing new things and is not afraid to get their hands dirty. We're looking for somebody passionate about delivering a great employee experience.

Responsibilities

• Partner with managers to support their teams, coaching on performance, communication, and leadership style
• Deliver day-to-day People Operations such as employee lifecycle changes, engagement, performance, payroll and benefits cycles
• Support delivery of the people strategy, turning ideas into action through impactful initiatives
• Gather feedback and data to spot opportunities for improvement, and use these insights to make practical recommendations
• Work on people projects (e.g. recognition, manager development, wellbeing) that bring our people vision to life
• Handle employee relations cases with professionalism and empathy, escalating complex issues when needed
• Ensure people processes and records are accurate, efficient and compliant

Qualifications

• Around 3-5 years' experience in an HR Generalist or People Partner role, ideally in a growing business
• Confidence coaching and supporting managers day-to-day
• Solid People Operations experience - you know how to keep processes running smoothly and compliantly
• A curious, proactive mindset: you enjoy improving things, not just maintaining them
• Strong communication and relationship skills - you're approachable, credible, and people trust you
• Good knowledge of UK employment law and HR best practice
• Experience using HR systems and people data to inform decisions
• CIPD Level 5 or 7 (or working towards it) is desirable, but mindset and capability matter most

Diversity & Inclusion

Equity, Diversity and Inclusion matter to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.

Benefits & Compensation

• Excellent salary of £40,000 to £50,000 per annum (DoE)
• Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our offices - either Farringdon HQ, Kennington or Enfield) at least 1 day per week as well as a monthly Team Day at HQ)
• We offer internal training and development opportunities, all done in an excellent working environment
• Benefit from personalised career development plans through our My TKC Journey initiative
• Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week
• Regular TKC social events and team days
• Opportunity to make a real difference and work alongside people who share a passion for what they do!