People Operations Director – HR Services & Transformation

Arriva Group; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading transportation organization in the United Kingdom seeks a professional to lead HR operations and employee-focused services. The ideal candidate will have proven leadership skills in complex organizations, along with the expertise to leverage technology for service delivery. Responsibilities include managing HR administration, evaluating service effectiveness, and collaborating with internal stakeholders. This is a full-time role offering competitive compensation while contributing to employee engagement and operational excellence.

Qualifications

• Proven leadership in HR operations within a complex organisation.
• Strong understanding of HR systems and service delivery models.
• Experience in process improvement methodologies like Lean or Six Sigma.
• Ability to manage people-related changes effectively.

Responsibilities

• Lead the design and delivery of employee‑focused services.
• Oversee HR administration services and data management.
• Evaluate employee hub services using performance indicators.
• Partner with HR, L&D, and Communications to align services.

Skills

Leadership in HR operations

Understanding of HR processes

Process improvement methodologies

Use of technology in HR

Contract management

Analytical skills

Strategic thinking

Project management

Education

CIPD or equivalent

Job description

A leading transportation organization in the United Kingdom seeks a professional to lead HR operations and employee-focused services. The ideal candidate will have proven leadership skills in complex organizations, along with the expertise to leverage technology for service delivery. Responsibilities include managing HR administration, evaluating service effectiveness, and collaborating with internal stakeholders. This is a full-time role offering competitive compensation while contributing to employee engagement and operational excellence.