People Operations & Data Specialist

Universal Music Group; Kings Cross; On-site; GBP 40,000 - 58,000; Full time

Job summary

Universal Music is seeking a People Operations & Data Specialist to support HR data accuracy and reporting across UK teams. The role will partner with Talent Acquisition, Learning & Organisational Development, and Payroll to ensure smooth Workday operations and timely data transfers.

You will manage HR transactions, respond to Workday queries, and help drive process improvements across multiple countries while maintaining confidentiality and strong customer service standards.

Qualifications

• Understanding of Employee Life Cycle administration and HR business processes.
• Time management, organizational and interpersonal skills.
• Attention to detail and discretion when handling sensitive data.
• Ability to work in cross-functional groups across multiple countries.

Responsibilities

• Provide Workday/HR data support to People Inclusion and Culture teams in the UK.
• Manage high volumes of HR transactions including hires, changes, leaves and terminations.
• Respond to Workday queries; generate reports and ensure data accuracy.
• Collaborate with Payroll, Talent Acquisition and global teams to improve processes.
• Assist in auditing UK data and supporting system configuration testing.

Skills

Employee Life Cycle administration

HR processes

Time management

Organizational skills

Interpersonal skills

Attention to detail

Data confidentiality

Teamwork

Cross-functional collaboration

Questioning current processes

Job description

Music is Universal. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [e-mail].

The People Operations and Data Specialist is responsible for ensuring all people/HR records are accurate and up to date, running data checks, answering queries in a timely manner and producing relevant reporting that drive efficiency across the team and improved decision making. This role will work alongside our Talent Acquisition and Learning & Organisational Development Operations and Data colleagues as well as be a key contributor to our People Operations, Data and Systems teams in the UK. The role will collaborate with our teams in US and Europe where relevant. Excellent communication, collaboration, attention to detail, discretion and customer service skills are essential for this role as is a good knowledge of Workday.

A Day in the Life of a People Operations & Data Specialist

Operations

• You will provide Workday support to the People Inclusion and Culture team & employees based in the UK including:

• Managing large volumes of transactions including but not limited to New Hires, Job Changes, Leaves of Absence, One Time Payments and Leavers processes.

• Being the first point of contact for queries on Workday such as navigation, transaction progress, automated reporting, holiday balances, organisation structure.

• Ensure a seamless handover of new starters from Talent Acquisition Operations. Check that new hire day one paperwork is complete and right to work checks are completed and recorded. Work with the relevant People Adviser where necessary.

• Being responsible for the Service Now ticketing system including responding in a timely manner, keeping employees up to date and collective management of the workload.

• Calculating holiday allowances for relevant employee groups.

• Draft, send out and electronically store all paperwork for contractual changes post day one. Working closely with the relevant People Advisor.

• Working closely with the Payroll team in the UK to ensure accurate and timely transfer of Workday data to Payroll.

• Supporting the Annual Compensation Review process including data audits ahead of the Advanced Compensation launch.

• Serve as subject matter expert alongside the global People Operations and Data teams.

• Supporting the People Leadership Team, People Advisors and People Partners with accessing data in Workday for their reporting needs

• Support PIC and the wider business by troubleshooting and resolving functional issues and providing direct support for Workday users when needed.

• Create and maintain electronic file storage.

• Collaborate with the PIC team in the UK, global People Systems team and colleagues in Europe to drive continual process improvement and efficiencies.

• Experience or Knowledge of HR process mapping and management, reviewing processes where needed.

Data, Systems and Auditing

• Support the wider People Operations, Data and Systems functions by:

• Performing audits for data accuracy and integrity of UK data.

• Assisting in identifying and addressing opportunities for internal process improvement by eliminating unnecessary procedures, automating applicable tasks, and simplifying actions whenever possible.

• Supporting the People Systems team with testing new system configuration when needed.

• Understanding the relationship between systems i.e. Workday, IT networks and Payroll.

About You

• Skills/Abilities:

• Understanding of Employee Life Cycle administration and HR business processes.

• Time management, organizational and interpersonal skills, including written and verbal communication skills.

• Attention to detail as well as follow through ability, strong analytical/problem-solving skills, and sound judgement.

• Ability to handle highly sensitive data with confidentiality, discretion and exercise appropriate judgment.

• Team-oriented attitude balanced with ability to work independently with minimal supervision.

• Experience working in cross functional groups, across multiple countries.

• Confidence to ask why and challenge our current way of doing things.

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category: People, Inclusion & Culture