People Operations Coordinator

SaleCycle; Gateshead; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An innovative company is seeking a proactive People Operations Coordinator to enhance employee experiences and streamline HR processes. This role is pivotal in managing onboarding, supporting employee queries, and ensuring compliance with HR systems. The ideal candidate will thrive in a dynamic environment, contributing to a culture of continuous improvement and collaboration. With a focus on people-first strategies, this position offers a unique opportunity to impact a growing team and drive operational excellence. Join a forward-thinking organization that values well-being and growth, and be part of a team that celebrates innovation and inclusivity.

Benefits

Flexible hybrid working

25 days annual leave + public holidays

Employee Assistance Program (EAP)

Life Insurance, 4x annual salary

Up to 5% matched pension contribution

Tech & Cycle to Work salary sacrifice schemes

Annual company meet-up

Monthly social fund

Bonus schemes for innovation

Enhanced parental leave

Qualifications

• CIPD Level 3 qualification or equivalent experience is essential.
• Strong communication and interpersonal skills required.

Responsibilities

• Manage onboarding process and ensure a positive employee experience.
• Serve as the first point of contact for employee queries and HR processes.
• Support recruitment activities and maintain HR systems.

Skills

CIPD Level 3 qualification

Excellent communication skills

Time management skills

Problem-solving mindset

Interpersonal skills

Attention to detail

Adaptability

Data entry experience

Education

CIPD Level 3 qualification

Equivalent experience

Tools

HiBob

TeamTailor

Job description

People Operations Coordinator

Key Highlights:

• Job Title: People Operations Coordinator

• Location: Gateshead, hybrid working

• Reporting to: Head of People

About Us ️

SaleCycle powers campaigns for some of the world’s most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery.

You’ll find our HQ in the North East of England, founded in 2010, but since then, we’ve been on an exciting growth journey with employees also based in France.

We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn’t be possible without our people—that’s why they’re at the heart of everything we do.

Our Values

At SaleCycle, we care about people—it’s our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate, innovate, and celebrate!

• Premium Execution: Excellence Delivered Every Time!

• High Curiosity: Embrace your inner child—ask why and listen!

• Proactive Collaboration: United, we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

Job Summary

We are looking for a highly organised, proactive, and solutions-focused People Operations Coordinator to support our People team. This role plays a vital part in delivering high-quality administrative and coordination support, ensuring smooth people operations and an outstanding employee experience. The ideal candidate will have a keen eye for detail, a passion for process improvement, and a positive, can-do attitude. This is an exciting opportunity for someone who thrives in a fast-paced, dynamic environment and is eager to contribute to an inclusive, high-performance culture.

Key Responsibilities

• Onboarding & Employee Experience: Own the full onboarding process, including creating contracts and offer letters, managing pre-boarding, and ensuring a seamless and engaging experience for new hires.

• Employee Support & HR Processes: Serve as the first point of contact for employee queries, providing timely and helpful responses. Ensure smooth execution of key HR processes (e.g., parental leave, job changes) and maintain up-to-date policies and documents.

• HR Systems & Data Management: Maintain accurate records in HR systems (HiBob and TeamTailor platforms), ensuring GDPR compliance and data integrity. Support in generating reports and insights to drive data-informed decisions.

• Process Improvement & Operational Excellence: Continuously seek opportunities to enhance and streamline People Operations processes, ensuring efficiency, clarity, and an employee-first approach.

• People Strategy & Projects: Contribute to key People initiatives and projects, collaborating cross-functionally to enhance employee engagement, development, and retention.

• Company Culture & Events: Be an advocate for SaleCycle’s values by supporting the planning and coordination of company-wide events and initiatives that foster a positive workplace culture.

• HR Compliance & Case Support: Assist in performance, disciplinary, and grievance processes by preparing documentation and taking meeting notes as needed.

• Recruitment Support: Assist with recruitment activities, including posting job openings, screening CVs, scheduling interviews, and initiating background checks.

• Payroll & Benefits Administration: Provide support in processing monthly payroll and managing employee benefits to ensure a seamless experience.

• Health & Safety: Support work health and safety matters, ensuring compliance and a safe working environment for all employees.

• People Team Support: Other ad-hoc activities and projects to assist the team, where required.

Essential Skills & Experience

CIPD Level 3 qualification or equivalent experience.

Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels.

Highly organised, with strong time management skills and attention to detail.

Proactive, adaptable, and self-motivated, able to manage multiple priorities and deadlines.

Strong problem-solving mindset, eager to embrace change and improve working methods.

Experience handling documentation, data entry, or coordinating processes in a professional environment.

Nice to Have

Experience working within a small People (HR) team.

Experience working in a fast-paced tech environment.

Strong technical skills, including HRIS experience (preferably HiBob) and process improvement capabilities.

Knowledge of people management fundamentals and employment law best practices.

Perks & Benefits

We value our employees at SaleCycle, so we offer great benefits, perks and incentives in addition to a competitive salary.

Flexible hybrid working

25 days annual leave + public holidays + your birthday off + increase holidays for length of service

Employee Assistance Program (EAP), including 24/7 GP access

Life Insurance, 4x annual salary

Up to 5% matched pension contribution (salary sacrifice scheme)

Tech & Cycle to Work salary sacrifice schemes

Annual company meet-up

Monthly social fund

Bonus schemes for innovation, new business, and employee referrals

Enhanced parental leave

Volunteering Days

Long Service Awards

Free parking at the office

Annual training budget

Office snacks

Hiring Process

Initial Screening

Deep Dive Interview

Final Interview

Support & Equal Opportunities

If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.

Interested? Apply now!

We’d love to hear from you! If you’re excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.

As part of our recruitment process, successful candidates are subject to a DBS check. This cost is covered by SaleCycle.