People Operations Assistant

Informa Group Plc.; England; Hybrid; GBP 29,000; Full time

Job summary

A leading company in employee support is seeking a People Operations Assistant in Oxfordshire. You'll deliver exceptional customer service and support employees through key milestones in their careers. This entry-level role values your passion for helping others and offers comprehensive training. A competitive salary of approximately £29,000 with flexible work options is provided, fostering a balanced work/life culture.

Benefits

5% bonus

25 days annual leave plus birthday off

3 discretionary days over the holidays

4 paid volunteering days

Company-funded private medical insurance

Employee assistance programme

Share-match plan

Pension scheme

Life assurance

Qualifications

• Passion for helping others succeed.
• Meticulous attention to detail when dealing with careers.
• Excited to learn new systems.

Responsibilities

• Deliver exceptional customer service to employees.
• Manage employee queries with care.
• Support key employee milestones.

Skills

Customer service passion

Attention to detail

Strong IT skills

Speed and efficiency

Drive for results

Excellent communication skills

Hunger to learn

Job description

Join Our HR Team as a People Operations Assistant - Entry Level Opportunity!

Transform Employee Experiences Every Day

Are you passionate about making a real difference in peoples working lives? We’re looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn’t your typical administrative role – you’ll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

In this role you’ll be solving problems, answering questions and ensuring our people feel supported and valued. Whether someone is starting their first day, celebrating a promotion or navigating a life change you’ll be there to guide them through the process with care and expertise. You’ll work with cutting‑edge systems, collaborate with teams across the business and see firsthand how your work contributes to creating an exceptional workplace culture.

The best part? We believe in growing our own talent. If you have the right attitude and core skills we’ll provide all the training and development you need to excel. No prior HR experience required – just bring your passion for helping others and your eagerness to learn.

What You’ll Be Doing

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy and genuine care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve complex challenges and implement improvements
• Contributing to projects that shape how we support our people

Why You’ll Love Working With Us

• Full training provided – we’ll teach you everything you need to know
• Career development opportunities – grow your skills and advance your HR career
• Supportive team environment – work alongside experienced professionals who want to see you succeed
• Meaningful impact – see how your work directly improves peoples working lives
• Modern systems and tools – work with the latest technology to deliver great service

Qualifications

• Genuine passion for customer service – you light up when helping others succeed
• Meticulous attention to detail – accuracy matters when dealing with peoples’ careers
• Strong IT skills and adaptability – comfortable with technology and excited to learn new systems
• Speed and efficiency – able to work at pace while maintaining quality
• Drive for results and initiative – you think beyond the task to understand the bigger picture
• Excellent communication skills – warm, professional and clear in all interactions
• Hunger to learn and grow – eager to develop new skills and take on challenges

Ready to Start Your Career Journey

If you’re excited about the prospect of making a real difference in peoples working lives and want to join a team that values growth, learning and exceptional service, we’d love to hear from you.

Apply today and take the first step toward a rewarding career where your passion for helping others will be valued and developed every single day.

We welcome applications from candidates at all career stages – if you have the right attitude and core skills we’ll provide the rest.

Location

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other or with customers and partners three days a week or more. When you’re not spending time together in one of our offices or other workplaces like at conference you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of three days per week in‑person time.

Closing Date

Applications will close on 14th November 2025.

What We Offer in Return

• A salary of c. £29,000 pa + 5% bonus
• An excellent work/life balance with a fantastic flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company‑funded single‑cover private medical insurance
• Employee assistance programme offering 24/7 well‑being support
• Share‑match plan that matches every share purchased with two free shares
• Pension scheme
• Life assurance plus optical and medical care

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives and flexibility you need to enjoy success at work and to live a healthy balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor.

If you have a disability or face another barrier and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.

Employment Type

Full‑time

Vacancy 1

Experience years