People Operations Analyst

Entrepreneurs First; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Generous vacation allowance

Learning & Development allowance

Enhanced parental leave

Job summary

Entrepreneurs First in London is seeking a People Operations professional to join a fast-paced, global team. You’ll be the first point of contact for the People team, managing lifecycle processes across sites and supporting benefits and payroll with precision.

Based in London, you’ll split time between Hoxton office and remote work, with office days at least two per week. You’ll build automations, dashboards, and trusted relationships to drive a high-trust culture.

Qualifications

• 1 year of operational, customer-facing experience (People/Customer Experience/PM).
• Proficient with Slack and Google Workspace; HiBob bonus.
• Strong relationship-building and communication skills.
• Able to create automations and dashboards.
• Detail-oriented with good record-keeping.

Responsibilities

• Manage onboarding/offboarding docs and employment letters.
• Own People data accuracy in HR systems (HiBob).
• First point of contact for employee lifecycle and benefits questions.
• Coordinate monthly payroll with finance and vendors.
• Build automations and dashboards to surface People metrics.

Skills

Ops experience

Tech-savvy

People focus

Strategic thinking

Detail oriented

Team player

Ownership

Tools

Claude

Slack

Google Workspace

HiBob

Job description

Type: Full-Time, Permanent

Location: Required in our Hoxton office at least two days per week

Experience: Entry level, 1 year experience

Salary: £35,000-42,000 dependent on experience + discretionary performance based bonuses paid twice per year.

About Entrepreneurs First

Entrepreneurs First invests in exceptional individuals to build startups from scratch.

[Why] We exist to amplify ambition, alter career trajectories, and shape the future.

[How] We find exceptional talent, to form exceptional teams, to build exceptional companies.

[What] We’ve backed thousands of founders at the earliest stage, creating >$11B in value. Examples include GenZ fintech Cleo AI, encrypted blockchain protocol Aztec, and diamond marketplace Nivoda.

EF has pioneered global Talent Investing since 2014 and is backed by some of the world's leading founders and investors including Patrick and John Collison (Stripe); Reid Hoffman (LinkedIn), and Demis Hassabis (Google Deepmind).

The Role

As the leading talent investor, EF is a people-focused business. Our 110-strong team and network of partners are dedicated to maximising the success of our founders, our community, and the startup ecosystems we operate in. Across London, Paris, Bangalore and San Francisco, we work as global and local teams to build our platform and help the next generation of entrepreneurs found category-defining companies with us.

Reporting to our Head of People, this role is the first point of contact for the People team, joining a small but thriving team at the core of EF. Our size means you'll have contact with our entire global team, including leadership, and our culture embraces ownership at every level. It's a great opportunity to stretch your skills in a dynamic, fast-paced environment spanning employee lifecycle management, global total rewards, and building trusted relationships across the business.

This role is based in London, with our team splitting their time between our Hoxton office and home. People is a function built on trust, so we expect you to be in the office at least two days a week (this will be more during onboarding), where you’ll help champion our values, build relationships and stay closely connected to the wider team.

What You’ll Do

• Ensure operational excellence across the People lifecycle:
  • Manage the People Ops process and workflow for onboarding and offboarding EF employees across our four sites, this includes creating employment contracts and other employment related letters/documents.
  • Be the owner of People data, ensuring it is updated and managed accurately via our People systems, most importantly HiBob.
  • Be the first point of contact for the organisation for any questions or support required related to the employee lifecycle or benefits.
  • Liaise with our finance team and external vendors to coordinate the monthly payroll process.
• Reduce low leverage activities for the team through automations and tooling
  • Continue our quest for increased automation by building tooling and exploring opportunities for process improvement.
  • Build dashboards that surface important People data in real-time.
• Continuously improve the People experience at EF
  • Manage and implement the employee benefits packages across our sites.
  • Identify and execute improvements for how the wider company interacts with People tools and processes through automations and a product-focussed mindset.
  • Be part of the Operations teams that lead the annual Global Summit. This is a pivotal moment of the year where all of our global employees come together for a week of learning and team building in an off-site location.

Who This Role Is Not For

• You want a structured 9-5pm job with high oversight and clear responsibilities - EF is fast-paced and we have a small team. We need to operate nimbly and prioritise when gold, silver or bronze standards are needed.
• You want a slow ramp up and time to find your feet before being given responsibility - We’ll equip you with what you need to get started but doing well in this job will involve diving headfirst and being hungry for responsibility to make an impact fast.
• You don’t want to be employee facing - EF is a talent investor. Our People are our product. That means we need to build relationships with our employees and know the team deeply, not just implement the systems for them.

Who You Are

• Operations experience: Ideally 1 year in an operational, customer-facing role (e.g. People, Customer Experience, Program Management).
• Tech-Savvy: Proficient in tools like Claude, Slack and Google workspace (HiBob is a bonus), with experience in creating automations.
• People centric: Driven by building relationships and understanding how people work, in order to support them better.
• Strategic & Tactical Balance: Proven ability to think long-term while excelling in day-to-day execution.
• High regard for detail: Meticulous in record-keeping and tracking metrics.
• Team player: Exceptional verbal and written skills to engage diverse stakeholders.
• You take ownership of your work and growth: You thrive under high-trust, low-touch management, and always raise problems with a variety of solutions on hand.

What We Offer

• Ownership: The chance to shape and grow this role based on your ideas.
• Meritocracy: People at EF progress based on ambition and success rather than length of tenure.
• Vibrant Workspace: A buzzing East London office filled with ambitious minds working on frontier technologies to solve world-changing problems.
• Competitive Benefits:
  • Attractive salary with performance-based incentives.
  • Generous vacation allowance, including a two-week global office closure over the Christmas holidays.
  • A Learning & Development allowance to purchase any product or service that will contribute to your personal or professional development
  • Enhanced parental leave, plus broader leave policies. We care about our team and enabling the right balance between home and working life.

The interview process

We’re aiming for the hire to be in the role by mid-October.

• Initial call with Sarah Brooks, Head of People (30 mins)
• Task round, which you’ll be set to complete in your own time by a deadline
• Debrief on the task and second stage interview with Sarah (45 mins)
• Final interview at our Hoxton office to meet cross-functional stakeholders. (60 mins)