People Learning and Development Coordinator

Peoplebank; Winchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts across Axiom Hotels

28 days holiday (33 with service)

Employee Assistance Line

Stayover after 1 year

Referral bonus £250

Free meals on shift

Career progression opportunities

Job summary

The Winchester Hotel & Spa is seeking a People, Learning & Development Coordinator to support the hotel’s people strategy and onboarding, development, and training initiatives. You will work closely with managers to identify training needs and ensure colleagues have the skills to deliver an exceptional guest experience.

This role covers two hotels, requiring occasional travel between the Elvetham Hotel and the Winchester Hotel & Spa.

Qualifications

• Experience working in hospitality or hotel industry.
• Passion for designing and delivering training.
• Excellent organisational and administrative skills.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with colleagues at all levels.
• Experience delivering or facilitating training sessions.

Responsibilities

• Coordinate the hotel’s learning and development programme, ensuring training is planned, communicated and delivered effectively.
• Work with department managers to identify training and development needs across their teams.
• Maintain an annual training calendar and ensure mandatory and role-specific training is completed within required timescales.
• Organise and coordinate internal and external training sessions, including room bookings, trainers, materials, attendance and evaluations.
• Support the delivery of the hotel’s induction and onboarding programme, ensuring new colleagues receive a positive and engaging introduction to the business.
• Coordinate colleague inductions and ensure all required onboarding training is completed.
• Support managers with probation reviews and ensure these are scheduled and completed within the required timescales.

Skills

Hospitality experience

Learning design

Organisational skills

Communication skills

Relationship building

MS Office

Problem solving

Training delivery

Tools

Microsoft Office

Job description

People Learning and Development Coordinator

The Winchester Hotel & Spa

Salary: £30,000 per annum
Job Type: Permanent
Hours: Full-time
Town: Winchester

The Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years. The hotel consists of 96 bedrooms across four room types, a relaxing spa with a range of professional treatments as well as a refreshing pool and hot tub, flexible function rooms and a stylish bar and restaurant to enjoy throughout the day.

Job Purpose

We are looking for a People, Learning & Development Coordinator who will play a key role in supporting the hotel’s people strategy, ensuring colleagues receive a positive employee experience from joining the business through to their ongoing development.

The role will coordinate and support all aspects of learning, development, training, onboarding and people initiatives, working closely with managers and department heads to identify development needs and ensure colleagues have the skills, knowledge and confidence to deliver an exceptional guest experience. A key part of this role will be supporting our hotels to maintain and continuously improve quality and service standards. You will help ensure our colleagues have the knowledge, skills and confidence to deliver an exceptional guest experience, while working with operational teams to identify opportunities for improvement. This role offers an excellent opportunity for career growth within the People & Culture function, with the potential to develop your Learning & Development experience, take on increasing responsibility and progress your career within the hotel and wider business.

This position covers 2 independent Hotels, the Elvetham Hotel and the Winchester Hotel & Spa, the ability to travel between the 2 hotels will be required.

What we offer:

£30,000 per annum

Full time, permanent contract (40hours per week)

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Key Responsibilities

• Coordinate the hotel’s learning and development programme, ensuring training is planned, communicated and delivered effectively.
• Work with department managers to identify training and development needs across their teams.
• Maintain an annual training calendar and ensure mandatory and role-specific training is completed within required timescales.
• Organise and coordinate internal and external training sessions, including room bookings, trainers, materials, attendance and evaluations.
• Support the delivery of the hotel’s induction and onboarding programme, ensuring new colleagues receive a positive and engaging introduction to the business.
• Coordinate colleague inductions and ensure all required onboarding training is completed.
• Support managers with probation reviews and ensure these are scheduled and completed within the required timescales.
• Maintain accurate training records and monitor completion rates.
• Produce regular training reports and highlight areas requiring attention.
• Support the implementation of e-learning and digital learning platforms.
• Encourage a positive learning culture where colleagues are supported and encouraged to develop their skills and careers.
• Assist with the development of career pathways, succession planning and talent development initiatives.
• Support apprenticeships, work experience, internships and other development programmes.
• Evaluate the effectiveness of training through feedback, assessments and performance measures.
• Identify and support opportunities for colleagues’ career growth and progression, working with individuals and managers to understand career aspirations, identify development needs and explore suitable pathways, training and opportunities within the hotel.
• Coordinate and deliver engaging, interactive and practical training sessions to colleagues at all levels.

Skill and experience requirements

• Experience working within the hospitality or hotel industry.
• Passion for designing and delivering training.
• Excellent organisational and administrative skills.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with colleagues at all levels.
• Confident communicating with both operational teams and senior managers.
• Good attention to detail and ability to maintain accurate records.
• Ability to manage multiple priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• A proactive and positive approach to problem solving.
• Experience delivering or facilitating training sessions.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Winchester Hotel & Spa.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.