People/HR Shared Service Desk Lead

Oasis Community Learning; Greater London; Hybrid; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Health & dental cover

Discounts at leading companies

Local government pension scheme

Job summary

Oasis Community Learning in London seeks a People Service Desk Lead to head the team delivering first line HR guidance to staff and academy operations. You’ll coach and upskill colleagues, guiding queries across the employee lifecycle and improving service delivery.

This permanent, hybrid role is based at our London HQ (Waterloo) with 37-hour weeks across shifts. Salary circa £44,000–£49,000, plus ongoing professional development and the Local Government Pension Scheme.

Qualifications

• Experience mentoring/coaching a team.
• Strong HR generalist background with broad employee lifecycle knowledge.
• Experience in charities/public sector/education environments is a plus.

Responsibilities

• Head up the People Desk team and provide first-line HR advice to staff and managers.
• Ensure service levels and KPIs are met while guiding the team to resolutions.

Skills

People management

Coaching/mentoring

HR generalist

Job description

Is our People Service Desk Lead opportunity at Oasis Community Learning the role for you?

Firstly you’ll be joining us as Oasis. We’re a large established Multi-Academy Trust of 56 Academies but we’re more than a MAT. As part of the Oasis charity, we exist to make a difference and enhance young people’s lives. Want to work for a purpose led organisation? Then This is a real chance to be central to this. Do you like coaching/mentoring staff? This role leads our People Desk Team. As a tier 1 HR service, you’ll guide and upskill our team and contribute to their development. You’ll have a strong HR generalist background as queries can be wide ranging and you’ll be there to help guide the team to find resolutions to queries.

If you share our vision, want to make a difference and this sounds exactly what you are looking for then please read on!

About Our People Service Desk Lead

The role is part of our People and Culture function, where we have a number of Centre's of Expertise, looking to add value to our operations and ultimately support our key stakeholders in providing exceptional education to our students. This role heads up our People Desk team, who provide first line HR advice to employees, academy operation teams and managers.

The role will be hybrid with 3 days a week in our HQ in Waterloo. You will cover shifts 8-4, 9-5 and 10-6 across these days. The key aspect of the role is to guide the team to provide an excellent service to our staff. Queries will fall across the employee lifecycle and you will help the team meet key SLA’s and KPI’s around actioning. Ultimately though you’ll help make sure we are providing a great service to our staff.

This is a relatively new function so you’ll continue to look at ways to improve how we operate and help to coach/upskill your team.

About You

You’ll be a people person and have experience mentoring/coaching a team. You’ll have ideally worked in a similar environment (charities/public sector/education) across sites and managed a small team (currently 4) and have a strong HR generalist background. The ideal candidate will have had some experience in a shared service or help desk environment and will bring knowledge and ideas to enhance systems.

Key details and what will you get in return?

Duration: This is a permanent opportunity

Salary: circa £44,000 - £49,000

Base: Head office is in London Waterloo

Hours: 37 hours a week across shifts

Benefits: Continued professional development both on an informal and formal basis - Wider Oasis Community Learning benefits portal including health & dental cover & discounts at leading companies

Pension: Part of the excellent local government pension scheme.

The Holiday Year Runs Between 1st September And 31st August. If Employment Commences Or Terminates Part Way Through a Holiday Year, The Entitlement During That Holiday Year Shall Be Calculated On a Pro-rata Basis Rounded Up To The Nearest Half Day.

• Under 2 years’ continuous service: 34 days holiday, comprising of 26 days + 8 Bank holidays.
• Under 4 years’ continuous service: 39 days Holiday, comprising of 31 days + 8 Bank holidays.
• Over 4 years’ continuous service: 40 days holiday, comprising of 32 days + 8 Bank holidays.

About Oasis Community Learning

The overall vision for every part of Oasis is for community. A place where everyone is included, making a contribution and reaching their God-given potential. Delivering first-class, innovative education is part of the work we do as we seek to grow an Oasis Hub in every area where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.

Safeguarding Statement

Oasis Community Learning is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All appointments will be subject to an enhanced DBS check and receipt of a fully supportive reference.

We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.