People Experience Lead

Paymentology; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Paymentology is seeking a People Experience Lead to shape how we work across our global business. You will design and implement frameworks, experiences, and insights that support performance, progression, engagement and retention.

You will collaborate with senior leaders and cross-functional teams to turn employee feedback into actionable outcomes, leveraging AI-enabled solutions to scale people processes and drive measurable improvements in the employee experience.

Qualifications

• 8–12+ years’ experience in People / HR roles.
• Strong experience across performance, engagement, employee experience and organisational effectiveness.
• Experience implementing or improving HR technology, automation or AI-enabled solutions.
• Confidence working with senior leaders and challenging constructively.
• Strong analytical thinking and the ability to turn data into actionable insight.
• A practical, systems-oriented mindset with a focus on scalable outcomes.
• Experience in a global or distributed organisation.

Responsibilities

• Define, implement and evolve systems that shape how our people perform, grow, and experience the business.
• Design and improve our employee experience and ways of working.
• Embed behaviours that support our culture and business goals.
• Own our employee listening approach, including pulse surveys and engagement insights.
• Turn feedback and data into clear, practical recommendations and organisational action.
• Lead the design, implementation and evolution of our performance and progression frameworks.
• Improve fairness and consistency in performance reviews, calibration, and promotion decisions.
• Identify retention risks and work with People Partners and leaders to address them.
• Drive measurable improvements in employee experience and performance practices.
• Leverage automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insight.

Skills

People / HR strategy

Performance management

Employee experience

HR technology

Data analysis

Global / distributed org

Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

People Experience Lead

Reporting to:

Chief People Officer

The role

As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business. You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes. This role combines strategic thinking with practical execution. We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences

What You Will Do

You will help define, implement and evolve the systems that shape how our people perform, grow, and experience the business.

• Designing and improving our employee experience and ways of working
• Embedding behaviours that support our culture and business goals
• Owning our employee listening approach, including pulse surveys and engagement insights
• Turning feedback and data into clear, practical recommendations and organisational action
• Leading the design, implementation and evolution of our performance and progression frameworks
• Improving fairness and consistency in performance reviews, calibration, and promotion decisions
• Identifying retention risks and working with People Partners and leaders to address them
• Driving measurable improvements in employee experience and performance practices
• Leveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insight

What Success Looks Like

In this role, success means:

• Employees understand what is expected of them and how they can grow
• Performance processes feel clear, fair, and meaningful
• Leaders receive insight that helps them make better decisions
• Employee feedback leads to visible action
• Behaviours and ways of working are reflected in how the company operates
• Retention risks are identified early and addressed effectively
• Manual effort and inefficiencies in people processes are reduced
• AI-enabled and scalable practices improve the employee and manager experience

What we are looking for

You will likely bring:

• 8–12+ years’ experience in People / HR roles
• Strong experience across performance, engagement, employee experience and organisational effectiveness
• Experience implementing or improving HR technology, automation or AI-enabled solutions
• Confidence working with senior leaders and challenging constructively
• Strong analytical thinking and the ability to turn data into actionable insight
• A practical, systems-oriented mindset with a focus on scalable outcomes
• Experience in a global or distributed organisation

Why this role matters

This is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing and insight-driven ways of working across the organisation.

At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.

This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.