People Experience Advisor (3 month FTC)

Gentrack Ltd (Global); Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Life and income protection

24 days annual leave

Enhanced parental leave

Learning and development opportunities

Flexible working hours and remote-work

Job summary

Gentrack Ltd (Global) in London, UK, is seeking a People Experience Advisor EMEA to deliver a high-quality, consistent employee experience across Gentrack and Veovo. You will work with the PX team, managers and employees to provide practical day-to-day support on people matters and ensure fair, legally compliant processes.

This hands-on role focuses on employee relations, policy development, and enabling senior PXBPs to focus on strategic partnering through robust ER support, reporting and

Qualifications

• Some previous experience in People Experience/employee relations.
• Interest in pursuing a career in Employee Relations and People Experience.
• Willingness to learn and develop capability over time.
• Solid understanding of employment legislation and best practice.
• Ability to use data and reporting to support decision making.

Responsibilities

• Own end-to-end ER case management with timely, compliant handling and documentation.
• Provide practical guidance to managers on ER matters (absence, performance, disciplinaries, grievances).
• Support complex or high-risk cases with escalation as needed.
• Develop, review and communicate policies aligned with legislation and business needs.
• Manage employee lifecycle processes including probation, performance, absence, and exits.
• Draft professional communications and maintain accurate records across the employee experience.

Skills

Employee relations

Stakeholder management

Data & reporting

Communications

Policy development

Coach managers

Education

CIPD Level 5 qualification (in progress)

Job description

Description

The People Experience Advisor EMEA will play a key role in delivering a high-quality, consistent people experience across both Gentrack and Veovo.

Department: PX

Location: London, UK

Description

The People Experience Advisor EMEA will play a key role in delivering a high-quality, consistent people experience across both Gentrack and Veovo.

Working closely with the PX team, managers and employees across the business, this role provides trusted day-to-day support across a broad range of people matters, helping to ensure employees and leaders are well supported.

This is a hands-on role with a strong focus on employee relations, manager guidance, policy development and application, and the effective delivery of core people processes. You will act as a key point of contact for managers, providing practical support on matters such as performance, conduct, absence, family leave, wellbeing and organisational change, while helping to ensure a fair, consistent and legally compliant approach.

The role is also critical in enabling the Senior PXBPs to focus on strategic partnering by providing strong ER and operational support, insightful reporting and high-quality documentation across key PX activity. It offers the opportunity to contribute to continuous improvement, build manager capability, and make a meaningful impact on the employee experience across the region.

Your Key Responsibilities

• Own and coordinate end-to-end ER case management across the business, ensuring timely, consistent and legally compliant handling of cases, while maintaining accurate documentation,
  records and trackers
• Provide practical, day-to-day guidance to managers on lower to mid-level ER matters (e.g. absence, performance, disciplinaries, grievances, probation), supporting formal and informal processes and building manager capability and confidence
• Support Senior PXBPs on complex or high-risk cases (including disciplinaries, grievances and investigations), including identifying and escalating risks early
• Ensure you remain up to date with employment legislation and best practice, proactively highlighting changes and proposing updates where required
• Support and lead on the development, review and communication of policies and processes, ensuring alignment with employment legislation, best practice and business needs, including manager training
• Act as key point of contact and support managers to build capability and confidence in people management, providing practical, day-to-day guidance on ER matters, performance, conduct, family leave, sickness absence and employee wellbeing, ensuring a fair, consistent and policy aligned approach
• Support organisational change activity, including restructures, consultations, acquisitions and integration activities, ensuring processes are delivered consistently and in line with legal
  requirements.
• Own and coordinate employee lifecycle processes, including probation, performance, absence management and exits, while supporting organisational changes and people processes with strong
  attention to detail, documentation, timelines and stakeholder alignment.
• Draft clear and professional communications, letters and documentation, and ensuring a high standard of support and consistency across the employee and manager experience
• Support performance and annual cycles through tracking, reporting and proactive follow-up, identifying gaps, risks or trends (e.g. performance concerns, low completion rates) and taking action to address these early in partnership with managers and PXBPs
• Prepare and analyse people data and insights (e.g. ER trends, exit interviews, feedback from employees and managers), identifying recurring themes, highlighting risks and providing meaningful input to support decision-making and continuous improvement
• Support engagement and PX initiatives, including survey follow-ups, action planning, manager capability programmes, including wider PX projects, ensuring effective coordination, communication and delivery
• Lead on activities related to employee wellbeing and support managers and employees with guidance, highlighting available resources, and identifying themes that may require further support or escalation
• Promote a positive, inclusive culture, acting as an ambassador of Gentrack values, identifying themes from employee interactions, and supporting managers in creating inclusive, engaged and high-performing teams.

What We’re Looking For

Some previous experience in a People Experience / employee relationship and a strong interest in developing a career in Employee Relations and People Experience

• Ability to build strong relationships and develop trust with stakeholders across the business
• Good working knowledge of Employee Relations principles and employment legislation, with a desire to continue building expertise and confidence in managing a broad range of people matters.
• Curious and research-driven mindset, using data, CIPD and ACAS guidance, alongside support from Senior PXBPs, to determine the most appropriate course of action
• Good organisation and time management skills, with the ability to manage multiple tasks and support cases to a high standard
• An interest in supporting and coaching managers, with the confidence to ask questions, challenge constructively, seek guidance, and build your capability over time
• Strong communication skills, with the ability to interact confidently and professionally with employees and managers at different levels
• A proactive and positive mindset, with a willingness to learn, take ownership of tasks, and continuously develop your skills
• An interest in using data and insights to support decision-making
• Attention to detail, particularly when drafting documentation and maintaining accurate records
• A collaborative team player who enjoys learning from others and contributing to team success
• A genuine interest in employee experience, wellbeing and creating a positive, inclusive culture, with a desire to make a meaningful impact
• Working towards a CIPD Level 5 qualification

What We Can Offer You

• Competitive salary
• Private medical insurance
• Life and income protection
• 24-days annual leave
• Enhanced parental leave
• Tailored learning and development opportunities
• Flexible working hours and remote-work opportunities

To discover more about Gentrack and how we're transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.