People & Culture Manager

The Arts Club - People and Culture; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage

Learning & development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals while on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club - People & Culture is seeking a seasoned People & Culture Manager to lead HR across our London-based club, reporting to the People & Culture Director. This full-time, on-site role blends operational excellence with strategic people initiatives in a fast-paced, service-led environment.

You will drive end-to-end recruitment, onboarding, performance management and learning & development, while coaching managers and ensuring UK employment compliance to build high-performing teams.

Qualifications

• Minimum 6 years' People & Culture experience in hospitality, luxury, service-led or fast-paced environments.
• 1–2 years managing HR team members with ownership of ER, recruitment, performance management and leadership development.
• Confident in employee relations, recruitment and learning & development with long-term impact.
• Strong, up-to-date knowledge of UK employment law and HR best practice.
• Natural coach who develops managers and supports performance discussions.
• Sound judgement, empathetic, objective and trusted with sensitive matters.
• Organised, adaptable and able to manage multiple priorities and deadlines.
• Able to influence relationships at all levels without relying on a title.

Responsibilities

• Lead end-to-end recruitment, onboarding and workforce planning.
• Partner with managers on employee relations matters including disciplinary, grievance, absence management and performance issues.
• Coach and develop leaders on people management and UK employment law.
• Support engagement, wellbeing and recognition initiatives to strengthen culture.
• Manage probation and performance review processes.
• Support compensation and benefits activities including salary benchmarking and annual reviews.
• Support learning and development programmes with focus on leadership capability.
• Produce and analyse HR metrics to inform decision-making.
• Guide and support junior team members in the People & Culture team.

Skills

Employee relations

Recruitment

Learning & development

Leadership coaching

UK employment law

People management

Job description

People & Culture Manager

Full time | On-site

A Stage Unlike Any Other

In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here.

The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped.

At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special.

It takes an exceptional person to be part of that.

That person might be you.

Be part of building an exceptional workplace where people and performance thrive together.

We are looking for an experienced and commercially minded People & Culture Manager to join our People & Culture team. Reporting to the People & Culture Director, you will play a key role in driving a positive workplace culture, delivering robust people practices, and supporting leaders across the business to develop high-performing teams.

This is an exciting opportunity for an HR professional who enjoys balancing operational excellence with strategic people initiatives in a fast-paced, service-led environment.

What you’ll be doing

• Lead end-to-end recruitment, onboarding and workforce planning activities.
• Partner with managers on employee relations matters, including disciplinary, grievance, absence management and performance issues.
• Coach and develop leaders on people management best practices and UK employment law.
• Support employee engagement, wellbeing and recognition initiatives that strengthen culture and retention.
• Manage probation and performance review processes across the organisation.
• Support compensation and benefits activities, including salary benchmarking and annual review processes.
• Support learning and development programmes, with particular focus on leadership and management capability.
• Produce and analyse HR metrics to support informed business decision-making.
• Provide guidance and support to junior members of the People & Culture team.

About you

• Minimum 6 years' People & Culture experience, ideally within hospitality, luxury, service-led or similarly fast-paced environments.
• At least 1-2 years' experience managing HR team members and leading key people initiatives, with hands-on responsibility for employee relations, recruitment, performance management and leadership development.
• Confident across employee relations, recruitment and learning & development — efficient, practical and always thinking about the bigger picture and what will matter long term.
• Strong, up-to-date knowledge of UK employment law and HR best practice.
• A natural coach who enjoys developing managers and helping teams do their best work (and not dreads performance conversations).
• Known for sound, balanced judgement — empathetic, objective and trusted with sensitive matters.
• Organised, adaptable and composed under pressure, with excellent prioritisation skills and the ability to manage multiple demands without compromising quality or deadlines.
• Comfortable building strong relationships at all levels and influencing without needing a job title to do the talking.

The successful candidate will be a trusted advisor who combines sound judgement, professionalism and empathy with a strong focus on results. You will be comfortable challenging constructively, driving accountability, and helping leaders create an engaging and high-performing workplace culture.

What We Offer

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to all the above benefits

Eligibility:In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Your personal data will be processed in accordance with The Arts Club's Employee Privacy Policy, available via the link.

Compensation: Competitive salary