People Coordinator

Arriva UK Bus Ltd; Waddicar; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major transport service organization in the UK is seeking a People Coordinator to ensure smooth HR operations. In this role, you will provide expert guidance on HR processes, assist managers with HR transactions, and manage complex HR queries. Essential qualifications include experience in HR coordination and a strong understanding of GDPR. This position offers the opportunity to work in a supportive and inclusive team, and to develop your HR career within a large, evolving organization.

Qualifications

• Experience in an HR Coordinator or similar role.
• Hands-on experience using HR Information Systems.
• Strong administrative experience across the employee lifecycle.
• Ability to manage multiple priorities and work autonomously.

Responsibilities

• Act as a subject matter expert for core HR activities and ensure compliance.
• Provide guidance and coaching to managers on HR transactions.
• Handle complex HR queries as an escalation point with clear advice.
• Prepare and redact Subject Access Requests in line with data protection.

Skills

Excellent communication skills

Stakeholder management

Strong organisation skills

Attention to detail

Discretion and GDPR awareness

Tools

HR Information Systems

Microsoft Office

Job description

As a People Coordinator, you will play a key role in delivering smooth, efficient and high-quality HR operations. You'll be the go‑to expert for HR processes, supporting managers and colleagues across the employee lifecycle and ensuring a positive, consistent people experience. This role suits someone who enjoys ownership, problem‑solving and working with detail, while also partnering confidently with stakeholders across the business.

What You'll Be Doing

You will act as a subject matter expert and process owner for core HR activities, ensuring processes are followed correctly, consistently and in line with policy and legislation. You’ll provide guidance and coaching to managers, helping them complete HR transactions accurately within the HR system. You will handle complex HR queries as an escalation point, offering clear, practical advice and signposting to policies where needed. You’ll also support data integrity within the HR system, produce accurate reports and liaise with technical teams to resolve system issues. A key part of the role is preparing and redacting Subject Access Requests in line with data protection requirements, ensuring confidentiality and compliance at all times. You’ll contribute to continuous improvement by identifying opportunities to streamline processes and enhance efficiency, and support wider HR projects and initiatives with coordination and insight to help deliver successful outcomes.

Essential Experience

• Experience in an HR Coordinator or similar role
• Hands‑on experience using HR Information Systems
• Strong administrative experience across the employee lifecycle
• Ability to manage multiple priorities and work autonomously

Desirable Experience

• Experience using Workday

Knowledge, Skills and Behaviours

• Excellent communication and stakeholder management skills
• High levels of discretion with strong GDPR awareness
• Ability to resolve queries independently and use judgement
• Strong organisation, time management and attention to detail
• Collaborative and service‑focused approach
• Adaptable and resilient in a fast‑paced environment

Technical Knowledge and Qualifications

• Proficiency in HR systems and Microsoft Office
• Good working knowledge of UK employment law
• Good understanding of GDPR and data processing requirements

About Arriva

Arriva is one of Europe's leading transport service organisations, employing more than 35,000 people and delivering over 1.5 billion passenger journeys each year across 11 European countries. With strong roots dating back to 1938, Arriva is on an ambitious growth journey. In May 2024, Arriva was acquired by I Squared Capital, supporting long‑term investment, transformation and continued focus on our people. At Arriva, our people are at the heart of what we do. You'll join a supportive and inclusive HR team where your contribution matters and your expertise will help shape a positive experience for colleagues across the business. We're committed to developing our people and offer opportunities to grow your HR career within a large, complex and evolving organisation.