People Advisor

UK Shared Services; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK service provider seeks an experienced People Advisor to enhance employee relations and support managers effectively. The ideal candidate has expertise in complex cases and thrives in fast-paced settings. This full-time role offers hybrid working and various benefits, including a discretionary annual bonus and tailored flexible benefits. Join a collaborative environment where your contributions are valued.

Benefits

Discretionary annual bonus

3% flexible benefits

Hybrid working

Free onsite parking

28 days holiday plus public holidays

Life assurance

Wellbeing initiatives and gym facilities

Qualifications

• Solid experience in an Employee Relations role with a strong track record of managing a variety of complex cases.
• Confidence working in a fast‑paced, ever‑changing environment; comfortable juggling multiple priorities.
• Experience working in a high‑volume contact centre or operational environment would be a real advantage.

Responsibilities

• Create a positive experience for colleagues and managers.
• Handle employee relations cases and organisational change fairly and consistently.
• Support Advisory team with complex helpdesk questions regarding absence, maternity, and flexible working.

Skills

Employee Relations expertise

Ability to handle complex cases

Multitasking in fast-paced environments

Collaborative approach with managers

Customer service skills

Education

CIPD qualification

Job description

People Advisor

Thorpe Park Leeds Flexible Hybrid working available.

Step into a role where people truly matter become our next People Advisor!

As a vital part of our People team you’ll be at the heart of creating a positive experience for our colleagues and managers. Working closely with the business you will offer thoughtful proactive support on employee colleague relations and empowering our managers with the confidence to handle their people processes. You’ll be a critical part of our team and a trusted partner to our business every step of the way. If you love making a meaningful impact and thrive in a collaborative people‑first environment we’ll love to welcome you aboard!

Working within a newly formed team you will be responsible for making sure employee relations cases and organisational change are handled fairly and consistently. You’ll also help keep our policies, procedures and toolkits up to date and aligned with current employment legislation.

As a Colleague Relations expert you’ll also support the Advisory team with more complex Helpdesk questions covering areas like absence, maternity and flexible working.

Responsibilities

Below are key aspects of this role, although we’ll discuss the details in interview.

Qualifications & Experience

• Solid experience in an Employee Relations role with a strong track record of managing a variety of complex cases.
• Confidence working in a fast‑paced, ever‑changing environment; comfortable juggling multiple priorities.
• A collaborative approach working closely with managers to provide outstanding support and customer service.
• Experience working in a high‑volume contact centre or operational environment would be a real advantage.
• A CIPD qualification would be a bonus but it’s not essential; we’re more interested in your experience and approach.
• If you’re excited about this role but don’t meet every requirement, don’t worry – still apply. Your unique perspective could be just what we’re looking for.

Benefits

• A discretionary annual bonus to reward your impact.
• 3% flexible benefits that you can tailor to suit your lifestyle – whether that’s extra cash, more holiday or added health cover.
• Hybrid working to combine collaboration and focus.
• Free onsite parking saving you time and money.
• 28 days of holiday plus public holidays and the option to buy up to five more, giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones no matter what.
• A culture that celebrates you and supports your wellbeing with recognition awards, access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining our employee networks – like Rise (Gender), Proud (LGBTQIA), Culture or Spark (Neurodiversity & Disability) – and connect with a community that celebrates and supports you.

About Lowell

We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times we’re one of the best places to work in the UK (we’re proud to be on their Best Places to Work list for the second year running). Why? Because of the people who work here. Warm welcoming and super‑talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell you’ll be making a difference to the lives of millions of people going through tough times.

Ready to Join Us?

At Lowell we’re committed to helping you grow both personally and professionally. We provide the tools, support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity or disability – if you’re passionate about making credit work better for everyone we’ll love to hear from you. Our strength lies in our people and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and bring your ER expertise to a team that truly values what you do.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team who’ll be more than happy to support you.

#HYBRID #FLEXIBLEWORKING

Employment Type: Full-Time

Vacancy: 1