People Administrator

South West Water; Exeter; On-site; GBP 27,000 - 28,000; Full time

Job summary

A regional water utility company is seeking a People Administrator to join their team in Exeter. This full-time permanent role offers a competitive salary between £27,000 and £28,000, along with excellent benefits. The successful candidate will support HR functions, assist with onboarding, and provide exceptional customer service to employees. Ideal applicants will have previous HR experience, strong communication skills, and an ability to manage multiple priorities effectively. Join a diverse team committed to making a positive impact.

Benefits

Generous holiday allowance

Localized incentives

Subsidized on-site Costa

Coaching and training opportunities

Cycle to Work scheme

Free car parking

Enhanced maternity leave

Employee share schemes

Employee Assistance Programme

Champion Health support platform

Discounts at Specsavers

Perkbox discounts

Group discounts

Discretionary bonus

Competitive contributory pension

Qualifications

• Previous experience in HR customer service or administrative role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of HR policies and employment legislation (desirable).

Responsibilities

• Act as first point of contact for HR queries.
• Provide accurate advice on HR policies and procedures.
• Maintain employee records ensuring data protection compliance.
• Support onboarding and induction processes.
• Assist with payroll and benefits administration.
• Generate HR reports and maintain databases.

Skills

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

Customer service

Proficiency in Microsoft Office

Tools

HR information systems

Job description

At South West Water we believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate.

We're proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030 but we've also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.

So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.

An exciting opportunity has arisen for a People Administrator to join our People Services team in Exeter. This full‑time permanent position offers a competitive salary of £27,000 – £28,000 with excellent benefits.

About the role

This role is central to providing excellent HR support and customer service to employees, managers and stakeholders across the business. The successful candidate will be the first point of contact for HR-related queries ensuring a professional, efficient and supportive service at all times.

What you'll be doing

• Act as the first point of contact for HR queries via phone, email and internal systems.
• Provide accurate and timely advice on HR policies, procedures and processes.
• Maintain and update employee records ensuring compliance with data protection regulations.
• Support the administration of onboarding and induction processes.
• Assist with payroll and benefits administration ensuring accuracy and confidentiality.
• Generate HR reports and maintain HR databases.
• Escalate complex queries to the People Experience Advisors or relevant specialist teams.
• Contribute to continuous improvement of HR processes and customer service delivery.

What we are looking for

• Previous experience in an HR customer service or administrative role.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office and HR information systems.
• Knowledge of HR policies, procedures and employment legislation (desirable).

£27,000 – £28,000 a year

At South West Water we don't all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen. Return for our people’s hard work and commitment we offer an excellent range of benefits:

Generous holiday allowance plus bank holidays

Localised incentives and weekly recognition

Subsidised on-site Costa

Coaching training and development opportunities

Buy or sell annual leave to offer you extra flexibility

Buy a bike and safety equipment tax‑free through our Cycle to Work scheme

We offer free car parking at the majority of our sites

Take up to 26 weeks additional maternity leave

Share your parental leave and split your time off to care for your child how you choose

Invest in Pennon Group plc through our employee share schemes

We support our people by offering a free confidential Employee Assistance Programme

Look after your wellbeing with our Champion Health support platform

Enjoy free eye tests and discounts on frames and lenses at Specsavers

Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more through Perkbox

A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more

A discretionary Bonus

Competitive contributory pension

Closing Date: 21 Oct 2025

Join us and play a key role in delivering excellent HR support and customer service across the organisation.

Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone we celebrate uniqueness.

Our core values which are essential to our success

• Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
• Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future – Embrace change. Drive progress. Own the challenge.

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary Salary: £27,000 – £28,000