Pensions Team Leader – Benefits Processing

Neway International Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization is seeking an experienced Pensions Team Leader to oversee the Benefits Processing Department. You will manage a team to ensure the accurate processing of pensions while complying with regulations. The role requires proven management experience and a strong operational background in pensions administration. The position is based in Sutton, with a contract running until February 2026, offering a full-time schedule from Monday to Friday.

Qualifications

• Proven line management experience in a pensions environment.
• Strong operational background in LGPS benefits processing.
• Senior-level knowledge of administering and calculating all LGPS benefit types.

Responsibilities

• Direct line management of staff and performance management.
• Oversight of benefits processing ensuring accuracy.
• Quality assurance of casework and benefit calculations.

Skills

Line management experience in pensions

Operational background in LGPS benefits

Knowledge of LGPS benefit types

Quality assurance in pensions administration

Judgement in complex situations

Job description

Neway International are looking for a Pensions Team Leader to join the Benefits Processing Department based with Sutton Council.

Client: London Borough of Sutton | Location: Civic Offices, Sutton | Hours: 36 per week (Monday–Friday, 09:00–17:00) | Contract Duration: 01 December 2025 – 28 February 2026 | IR35 Status: Inside IR35 | Closing Date: Monday 24 November 2025, 17:00

About the Role

We are seeking an experienced Pensions Team Leader to provide temporary cover and oversee the day‑to‑day operational running of the Benefits Processing team.

This is a key leadership role, managing a team of 7 staff responsible for:

• Delivering front‑line services (handling calls, emails, and post)
• Processing junior benefits tasks including refunds, deferred benefits, transfers, and general member queries
• Ensuring service continuity and compliance with LGPS regulations

Key Responsibilities

• Direct line management of staff, including performance management, 1‑to‑1s, appraisals, and sickness absence
• Oversight of benefits processing, ensuring accuracy and efficiency
• Quality assurance: checking, authorising, and signing off casework and benefit calculations
• Supporting pensioner payroll processes and investigating escalated complaints or IDRPs (preferred experience)

Candidate Requirements

• Proven line management experience in a pensions environment
• Strong operational background in LGPS benefits processing
• Senior‑level knowledge of administering and calculating all LGPS benefit types (retirements, deaths, transfers)
• Experience in a quality assurance capacity within pensions administration
• Ability to manage staff and complex situations with clear judgement