Pensions Team Leader - Benefits Processing

neway international; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A financial services company in the City of London seeks an experienced Pensions Team Leader to oversee a Benefits Processing team. This critical leadership role involves managing staff, ensuring compliance with LGPS regulations, and maintaining service quality. The ideal candidate will have a strong operational background in pensions administration and proven line management experience. Competitive compensation and a dynamic work environment await the right professional.

Qualifications

• Proven line management experience in a pensions environment.
• Strong operational background in LGPS benefits processing.
• Senior-level knowledge of administering and calculating all LGPS benefit types.
• Experience in a quality assurance capacity within pensions administration.
• Ability to manage staff and complex situations effectively.

Responsibilities

• Manage a team of 7 staff overseeing benefits processing.
• Ensure compliance with LGPS regulations.
• Conduct performance management and appraisals.
• Ensure accuracy and efficiency in benefits processing.
• Investigate escalated complaints effectively.

Skills

Line management experience

Operational background in LGPS

Knowledge of LGPS benefit types

Quality assurance experience

Judgment in staff management

Job description

We are seeking an experienced Pensions Team Leader to provide temporary cover and oversee the day‑to‑day operational running of the Benefits Processing team.

This is a key leadership role, managing a team of 7 staff responsible for:

• Delivering front‑line services (handling calls, emails, and post)
• Processing junior benefits tasks including refunds, deferred benefits, transfers, and general member queries
• Ensuring service continuity and compliance with LGPS regulations

Key Responsibilities

• Direct line management of staff, including performance management, 1‑to‑1s, appraisals, and sickness absence
• Oversight of benefits processing, ensuring accuracy and efficiency
• Quality assurance: checking, authorising, and signing off casework and benefit calculations
• Supporting pensioner payroll processes and investigating escalated complaints or IDRPs (preferred experience)

Qualifications

• Proven line management experience in a pensions environment
• Strong operational background in LGPS benefits processing
• Senior‑level knowledge of administering and calculating all LGPS benefit types (retirements, deaths, transfers)
• Experience in a quality assurance capacity within pensions administration
• Ability to manage staff and complex situations with clear judgement