Pensions Operations Leader: Drive Change & Performance

Boston Consulting Group; Hasland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Senior Operations Manager in Hasland, England. This role is vital for aligning front-line operations with management, driving performance through effective team leadership. The ideal candidate will have strong experience in operations management, particularly within the pensions sector. Key responsibilities include monitoring service performance, engaging with planning teams, and implementing process improvements. The position offers competitive pay, hybrid work, and a comprehensive benefits package including bonuses and generous holiday allowance.

Benefits

Annual performance bonus

25 days holiday, increasing to 30

15-17% employer pension contributions

Life insurance: 8x salary

Paid family leave policies

Free health assessments

Professional study support

Employee Assistance Programme access

Free on-site parking

Qualifications

• Proven management experience with strong leadership skills.
• Solid experience in operations management.
• Experience in operations management in a change environment.

Responsibilities

• Proactively monitor service performance and KPIs.
• Prepare and present regular service performance updates.
• Implement improvements to ways of working across Member Services.

Skills

Leadership

Pensions knowledge

Analytical skills

Communication skills

Process improvement

Education

PMI qualified or working towards qualification

Tools

Microsoft Office

Job description

A leading consulting firm is seeking a Senior Operations Manager in Hasland, England. This role is vital for aligning front-line operations with management, driving performance through effective team leadership. The ideal candidate will have strong experience in operations management, particularly within the pensions sector. Key responsibilities include monitoring service performance, engaging with planning teams, and implementing process improvements. The position offers competitive pay, hybrid work, and a comprehensive benefits package including bonuses and generous holiday allowance.