Pensions Delivery Chief of Operations

Capita; Greater London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading pensions firm in the United Kingdom is seeking a Chief Operations Officer to ensure excellence in service delivery and client satisfaction. The role requires strong leadership and strategic planning to oversee operations, manage performance reviews, and drive a collaborative culture. Ideal candidates will have proven experience in similar roles and a track record of delivering in complex environments. The position is full-time and offers an opportunity to impact client outcomes positively while nurturing talent within the organization.

Qualifications

• Proven experience in a similar role across a similar scope and scale.
• Experience in multi-function delivery.
• Leadership experience of large delivery teams.

Responsibilities

• Lead operational performance reviews focused on delivery excellence.
• Manage Statement of Works throughout contract life cycles.
• Develop and execute the operations transformation agenda.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Operations Management

Leadership Experience

Supervising Experience

Job description

A leading pensions firm in the United Kingdom is seeking a Chief Operations Officer to ensure excellence in service delivery and client satisfaction. The role requires strong leadership and strategic planning to oversee operations, manage performance reviews, and drive a collaborative culture. Ideal candidates will have proven experience in similar roles and a track record of delivering in complex environments. The position is full-time and offers an opportunity to impact client outcomes positively while nurturing talent within the organization.