Pensions Customer Services Manager — Hybrid, Growth & Impact

SS&C Technologies; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Customer Services Manager - Pensions based in Birmingham. The role involves leading a team to improve customer experiences, ensuring compliance with standards, and driving engagement among staff. Ideal candidates will have strong leadership skills, financial services experience, and relevant qualifications. The position offers a hybrid work model and numerous employee benefits.

Benefits

Flexible Work Model

Professional Development Reimbursement

Paid Holidays

Medical, Dental, Vision Insurance

Discounts on fitness clubs and travel

Qualifications

• Ability to motivate, inspire and engage colleagues.
• Demonstrable experience in leading teams.
• Support the embedding of effective processes.

Responsibilities

• Lead and coach the team to improve customer outcomes.
• Drive team engagement and deliver quality standards.
• Manage conduct and capability addressing underperformance.

Skills

Strong people and leadership skills

Knowledge of current legislation

Experience in managing teams

Positive attitude towards change

Financial Services experience

Education

CF1 / FPC1, FA1 or equivalent

CII Certificate in Financial Administration

Tools

Experience in call centers

Job description

A leading financial services company is seeking a Customer Services Manager - Pensions based in Birmingham. The role involves leading a team to improve customer experiences, ensuring compliance with standards, and driving engagement among staff. Ideal candidates will have strong leadership skills, financial services experience, and relevant qualifications. The position offers a hybrid work model and numerous employee benefits.