Pensions Customer Experience Advocate: Elevate Journeys

Legal And General Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services group in the United Kingdom is seeking a Customer Experience Advocate to join their New Business and Payroll team. This role focuses on delivering outstanding customer experiences through various channels, ensuring compliance with processes, and improving customer service. Ideal candidates will possess strong communication skills, attention to detail, and a passion for understanding and solving customer needs. Opportunities for professional development and flexible working arrangements are also available.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Discounts on products

Qualifications

• Strong understanding of different customer needs and how to meet them.
• Excellent attention to detail and ability to record and report information accurately.
• Ability to learn and adapt to various systems and processes.
• Proven experience in prioritising and managing queries effectively.
• Good commercial awareness and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build effective relationships and influence others positively.
• Flexible and proactive approach to change and continuous improvement.

Responsibilities

• Deliver customer experiences across multiple channels including phone and email.
• Ensure compliance with regulatory requirements.
• Take ownership of customer interactions and collaborate to deliver outcomes.
• Identify and resolve complaints while learning from feedback.
• Drive improvements by challenging processes and sharing ideas.
• Review and implement changes for operational efficiency.
• Provide customers with clear, timely information.
• Support different teams to meet customer needs.

Skills

Customer needs understanding

Attention to detail

Adaptability to systems

Query management

Commercial awareness

Problem-solving

Written communication

Relationship building

Proactivity

Job description

A leading financial services group in the United Kingdom is seeking a Customer Experience Advocate to join their New Business and Payroll team. This role focuses on delivering outstanding customer experiences through various channels, ensuring compliance with processes, and improving customer service. Ideal candidates will possess strong communication skills, attention to detail, and a passion for understanding and solving customer needs. Opportunities for professional development and flexible working arrangements are also available.