Pensions Administrator

Transport for London; City Of London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Final salary pension scheme

Free travel on the TfL network

Hybrid working

30 days annual leave

Private healthcare discount

Cycle-to-work programme

Eurostar travel discount

Job summary

Transport for London is seeking a Pensions Administrator in London to join the Pension Fund Office. You will be the first point of contact for pensions advice and manage lifecycle events with accuracy and discretion.

This permanent hybrid role requires data entry excellence, strict adherence to data protection, and service delivery to meet deadlines while delivering trusted support to members and management.

Qualifications

• Knowledge of the principles and practice of pensions and payroll administration.
• Understanding Pension Fund Administration agreements and relevant rules.
• Experience with data entry and case management in pensions environments.
• Ability to interpret pensions legislation and apply it to client inquiries.

Responsibilities

• Deliver specialist pensions advice and administration to support Pension Fund Office core services.
• Be the first point of contact for pensions/payroll issues or enquires from members and management.
• Access relevant pensions content using available technology to resolve issues.
• Enter data accurately into pensions systems and maintain documentation under data protection.
• Monitor and track transactions, manage workload via Work Manager and related systems.
• Identify process improvements and ensure compliance and customer satisfaction.

Skills

Pensions policies

Data entry

Attention to detail

Case management

Pensions systems

Tools

Pensions systems

Work Manager

Job description

Role: Pensions Administrator

Salary: £27,100 - £32,500 per annum depending on skills, knowledge, and experience

Band: 1

Position type: TfL Permanent

Location: Palestra ( Southwark -London) /Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

This role acts as the first point of contact in giving advice and guidance and supporting the administration of all pensions lifecycle events and transactions.

Key accountabilities

• Responsible for delivering specialist pensions advice and administration service that supports the core services of the Pension Fund Office
• First point of contact for all pensions / pensions payroll issues or enquiries from members and management ensuring daily problems are resolved
• Using available technology effectively to access relevant pensions content to resolve customer issues
• Enter all data into the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
• Responsible for actively monitoring and tracking own transactions to achieve efficiency and best value, managing workload through Work Manager and any other relevant system
• Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
• Escalate any problems or blocks to customer service

Skills, Knowledge and Experience

Knowledge

• The principles and practice of pensions and payroll administration
• Pensions Fund Administration Agreement
• Trust Deed and Rules
• External Developments and best practice in Pensions
• First level of understanding of the legal and tax law regarding Pensions
• First level of understanding of the legal and tax law regarding Finance

Skills

• Applying pensions policies and procedures (PRACTITIONER)
• Service level agreements (ENTRY)
• Data entry and maintenance (ENTRY)
• Attention to detail (ENTRY)
• Case Management (ENTRY)
• Pensions Systems (PRACTITIONER)
• Application of Pension Fund Rules and Pensions legislation (ENTRY)

Experience

• Experience of working towards strict deadlines
• Experience of handling sensitive and confidential matters
• Experience of using case management and pensions administration and payroll systems
• Experience of handling pensions enquiries
• Experience of communicating clearly and effectively with people from different backgrounds and at all levels
• Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.

Equality, diversity, and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

The closing date for applications is Sunday 6th September 2026 @ 23:59

Interviews will be held w/c 28th of September 2026.

All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn't match or can't be verified, we may not be able to move forward with your application, but we'll always treat you with transparency, respect, and clear communication throughout.

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel