Pensions Administrator

Gallagher; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading benefit services provider in Edinburgh is seeking a detail-oriented Pensions Administrator to manage occupational pension schemes. You will administer tasks, check calculations, and provide exceptional service to scheme members. Candidates should have experience with pension administration and good communication skills. This role offers a competitive salary along with generous benefits including a defined contribution pension scheme and 25 days vacation.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x salary)

Health cash plan or private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Three fully paid volunteering days

Qualifications

• Experience of defined benefit / defined contribution pension scheme administration.
• Ability to process, collect and input data accurately.
• Ability to apply pensions knowledge and experience when reviewing cases.

Responsibilities

• Carrying out and checking pension administration tasks accurately and on time.
• Managing your workload effectively for peer review.
• Liaising with scheme members through various channels.

Skills

Analytical skills

Excellent communication

Strong prioritisation skills

Data accuracy

Teamwork

Education

Achieved or studying towards Pension Management Institute's CPC qualification

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As a Pensions Administrator, you’ll be a highly organized and detail-oriented individual administering a portfolio of occupational pension schemes, this could be a combination of DB, DC and Hybrid pensions, ensuring that all tasks and calculations are carried out accurately and promptly.

You’ll be responsible for the allocation of cases, performing and checking both automated and manual calculations. You will also draft and check correspondence and reports, manage pensioner payrolls and support the Client Executive team. You’ll be responsible for the supervision and training of up to two pensions administrators.

You’ll approach each case with the same dedication and vigilance, providing the highest level of service to each scheme member.

How you'll make an impact

• Carrying out and checking pension administration tasks and calculations accurately, in a timely manner and in accordance with internal processes and adhering to company policies and governing regulations
• Managing your workload, taking into consideration time required for all cases to be peer reviewed
• Liaising with scheme members through a variety of channels including email, letter or telephone
• Preparing and checking member correspondence and client reports, managing cashflows, investments/disinvestments and invoices
• Dealing with or checking non-standard client/member queries
• Collaborating with team members and building relationships with supporting teams
• Providing support and training to team members and assisting the Team Leader as required
• Engaging and being visible with team members and the Team Leader throughout the day
• Assisting the Client Executive team where necessary and attending client meetings or new business pitches if required

About you

• Experience of defined benefit / defined contribution pension scheme administration
• Achieved or studying towards the Pension Management Institute’s CPC qualification
• Analytical skills with a logical approach to problem solving
• Ability to process, collect and input data accurately
• Ability to apply pensions knowledge and experience when peer reviewing cases, ensuring accurate and relevant information is provided to scheme members
• Strong prioritisation skills to meet deadlines and disclosure requirements
• Excellent communication skills to answer queries by telephone, letter and email, and provide effective feedback to the team on casework
• Ability to work effectively as part of a team
• Proficiency in Microsoft Office

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.