Pensions Administration Assistant

East Riding of Yorkshire Council; Old Goole; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local government organization in Old Goole is seeking a Pensions Administration Assistant to provide exceptional customer service and support to pension members. The role involves calculating pension benefits and responding to inquiries. The candidate needs strong numeracy and communication skills, with full training provided to ensure success. Flexible working arrangements are possible after training in the office.

Qualifications

• Confident and professional demeanor.
• Ability to use initiative.
• Great interpersonal skills.

Responsibilities

• Calculate pension benefits accurately and timely.
• Provide clear and empathetic responses to member inquiries.
• Resolve pension telephone queries sensitively and efficiently.
• Review and improve work processes and communications.

Skills

Exceptional communication skills

Customer service skills

Strong numeracy skills

Attention to detail

Excellent organisational skills

Empathetic listener

Job description

The job itself

About East Riding Pension Fund

East Riding Pension Fund, based in Goole, is responsible for administering the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supporting over 130,000 members. Our recently restructured administration team, of 75 dedicated professionals, is committed to delivering an outstanding pensions administration service to members, employers, and other stakeholders and are constantly striving to improve and innovate our service delivery.

The Role

An exciting opportunity has arisen to work as a Pensions Administration Assistant in our Member Services team. We are seeking a professional who can use their initiative to solve problems and demonstrate exceptional communication and customer service skills. This role offers the opportunity to contribute meaningfully to the effective delivery of high-quality pensions administration as part of a committed team.

Following the team restructure, there are multiple vacancies for the role of Pensions Administration Assistant within the Member Services team. The vacancies are full time, but applications for part time working will also be considered.

No prior experience in LGPS administration is required and full training will be provided.

Key Responsibilities

You will be responsible for upholding excellent pensions services within the Member Services team, including.

• Ensuring service accuracy and timeliness - calculating pension benefits including refund and transfer payments.
• Supporting member enquiries - providing accurate, clear and empathetic responses to a wide range of member enquiries.
• Sensitively and efficiently assist members by resolving pension telephone queries and making appropriate referrals, as necessary.
• Driving continuous improvement - reviewing and improving work processes and communications.

The Candidate

You will be confident and professional with strong communication skills, providing the highest standard of customer service to our members.

You will be part of a busy team where deadlines must be met. You should have strong numeracy skills with attention to detail, be able to use your own initiative, have excellent organisational skills, great interpersonal skills and be an empathetic listener.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a flexible blend of office and remote work.