Pension Knowledge and Capability Advisor

Railpen; Tees Valley; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A financial services provider in Tees Valley is seeking a Knowledge Management Advisor to create practical guidance for their administration teams. This hybrid role involves interpreting complex rules and ensuring content accuracy across the business. The ideal candidate has experience in regulated environments, strong communication skills, and a passion for supporting colleague development. The company offers a competitive salary, generous leave entitlements, and various health and lifestyle benefits.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Generous annual bonus plan

Private Medical Insurance

12 months full pay maternity leave

Qualifications

• Hands-on experience in pensions or regulated environments.
• Ability to interpret complex rules into clear guidance.
• Passionate about helping others develop.

Responsibilities

• Create and maintain knowledge guides for administration teams.
• Manage content updates to reflect changes across the business.
• Embed capability standards and support consistent assessment.

Skills

Understanding complex rules

Strong communication skills

Collaboration

Organizational skills

Proactivity

Job description

Knowledge Management Advisor Intro

We’re hiring a Knowledge Management Advisor in Darlington on a permanent, hybrid basis. This role is known internally as Knowledge and Capability Advisor.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.

The Role

This is a hands‑on position focused on turning complex scheme rules and technical policy into clear, practical guidance for our administration teams. You’ll create and maintain knowledge guides, playbooks, and learning materials, owning content from first draft to final sign-off. Managing a single source of truth, you’ll ensure updates are accurate, timely, and reflect all changes across the business. Working closely with Technical Policy & Services, Member Experience, Pension Administration, and HR, you’ll help embed capability standards and support consistent assessment. Success means trusted, up‑to‑date content, greater confidence and accuracy across our teams, and a knowledge bank that helps colleagues get it right first time for our members.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The Person

We’re looking for someone with hands on experience in the pensions sector or another regulated, process‑driven environment such as financial services, insurance, utilities, healthcare, or government. You must understand how to interpret complex rules and technical information, turning them into clear, practical guidance and learning materials that colleagues can use with confidence. Strong communication skills both written and verbal are essential, as is the ability to collaborate and build relationships across teams. You’re passionate about helping others develop, open to feedback, and comfortable challenging established practices when they don’t align with our standards. Organised and proactive, you take pride in making the complex simple and supporting colleagues to deliver their best work.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Heath & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

Please apply via the apply button or visit Careers at Railpen by 5pm on Friday 9th January 2026.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life .