Pega Customer Decision Hub (CDH) architect

Capgemini; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology consultancy is seeking a skilled Pega Customer Decision Hub architect to join their team in London. This role involves designing decisioning strategies, managing CDH upgrades, and collaborating with cross-functional teams for optimal customer experiences. The ideal candidate should have strong experience in Pega CDH v8x, NBAD, and proven project execution skills. The position offers a hybrid work model with 2 days in the office.

Qualifications

• Strong experience in Pega CDH v8x or higher.
• Hands-on expertise in NBAD 11 Operations Manager and CDH upgrade processes.
• Proven track record in module planning and execution within Pega CDH.

Responsibilities

• Design, develop and implement decisioning strategies using Pega CDH.
• Configure and manage NextBestAction Designer (NBAD) for realtime decisioning.
• Lead and support CDH upgrade projects ensuring minimal disruption and full compliance.

Job description

Overview

Job Title: Pega Customer Decision Hub (CDH) architect

Hybrid: 2 days a week working from the office

Location: London, UK

Get the future you want!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Capgemini Financial Services is seeking a skilled and experienced Pega Customer Decision Hub (CDH) architect to join our team. The ideal candidate will have hands-on experience in NextBestAction Designer NBAD, 11 Operations Manager, CDH upgrades, and module planning and execution. This role involves working closely with business stakeholders and technical teams to deliver personalized customer experiences and optimize decisioning strategies, collaborating with developers to deliver scalable and efficient process-driven applications.

• Design, develop and implement decisioning strategies using Pega CDH
• Configure and manage NextBestAction Designer (NBAD) for realtime decisioning
• Utilize 11 Operations Manager to monitor and optimize decisioning performance
• Lead and support CDH upgrade projects ensuring minimal disruption and full compliance
• Plan and execute CDH modules including engagement policies, arbitration and channel configuration
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Ensure best practices in Pega CDH implementation and maintain high standards of data integrity and performance
• Provide technical guidance and mentorship to junior team members

Your Profile

• Strong experience in Pega CDH v8x or higher
• Hands-on expertise in NBAD 11 Operations Manager and CDH upgrade processes
• Proven track record in module planning and execution within Pega CDH
• Pega certifications (e.g., Pega Decisioning, Pega Marketing Consultant) are highly desirable
• Excellent problem-solving and communication skills
• Ability to work independently and in a team-oriented environment

Preferred Qualifications

• Experience in BFSI domain
• Familiarity with Agile methodologies and DevOps practices
• Exposure to AIML integration within Pega CDH is a plus

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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