Peer Support Co-ordinator | South West London and St George's Mental Health NHS Trust

South West London and St Georges Mental Health Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mental health organization in London is hiring a Peer Support Coordinator to oversee peer support services for adults with mental health difficulties. The role involves providing direct support, facilitating partnerships, and promoting recovery-oriented practices. The ideal candidate will have relevant lived experience and a commitment to inclusivity. This position offers flexible working and opportunities for career development.

Benefits

Flexible working

Career development opportunities

Variety of benefits

Qualifications

• Experience in peer support or lived experience roles.
• Ability to communicate effectively with diverse audiences.
• Commitment to anti-racism and inclusivity.

Responsibilities

• Provide recovery-oriented input to lived experience roles.
• Process referrals and communicate with partners.
• Hold a case load and provide one-to-one support.
• Identify risk issues and act to promote safety.
• Assist in planning and delivering peer support activities.

Skills

Empathy

Communication

Supervision

Teamwork

Crisis Management

Education

Relevant lived experience

Mental health training or equivalent

Job description

We are seeking and experienced and enthusiastic Peer Support Coordinator. You will be based within the Recovery and Support Teams in the London Borough of Merton which are multidisciplinary teams providing support and treatment to adults experiencing severe and enduring mental health difficulties.

You will be responsible for the day to day functioning of these peer support services, working towards supporting these roles to develop or expand competencies within the peer support competency framework, as well as supporting integration within the teams they work in.

The post holder will contribute their lived experience knowledge and expertise in supporting the organisation to develop and embed peer‑led recovery‑focused services.

They will be responsible for overseeing the day to day running of peer support services within a specified borough within the community service line across the Trust to our service users and carers through elements of their recovery journey.

They will develop and maintain partnerships, in a specified borough, with agencies and organisations that provide peer support to the people we work with.

They will provide a management and supervision function to people employed by partner organisations in lived experience roles.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill‑health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co‑produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Responsibilities

• To provide recovery-oriented input to those in lived experience roles in relation to supervision, urgent care issues and referrals.
• To process referrals by communicating with referrers, VCSE partners and service users and carers (when needed) to obtain information and explain the service offer.
• To hold a case load of clients and provide one-to-one peer support whilst they wait to access other forms of support, if demand requires.
• In collaboration with peer support workers in VCSE organisations, and/or service users and carers, promote plans of support to optimise recovery and health and wellbeing
• To identify risk issues related to new or existing service users (via new referrals and supervision) and take action to promote safe and effective working including escalating any concerns when necessary
• To ensure clinical teams refer appropriate clients who are well aware of peer support and consent being supported by a peer support worker in a VCSE partner organisations.
• To assist people in lived experience roles to reflect on how to provide, create and deliver a range of peer support activities and care planning to their clients in the most effective way.
• To assist VCSE organisations in planning and delivering actions that might improve referral rates when needed.
• To assist VCSE organisations in recruiting to their peer support and lived experience roles, and ensuring actions are taken to maintain optimum levels of retention.
• To provide direct support to people in lived experience roles by attending joint visits for those service users with more complex issues.
• To ensure that policies and procedures reflect lived experience roles and practice and are relevant and understood by people in lived experience roles
• To work directly with teams, services and other organisations in order to help them integrate peer support into their service where needed, and ensure and optimal representation of lived experience roles in daily allocation meetings.
• To work alongside and support those in peer support roles to help them achieve the competencies identified within the nationalPeer Support Competency framework

This advert closes on Sunday 23 Nov 2025