Pcn Proactive Care Team - Healthcare Assistant
Armley Pcn Services Limited
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Job summary
Armley PCN Services Limited is seeking an experienced Healthcare Assistant to join the Proactive Care Team, delivering home-based and clinic support for frail patients across the Armley PCN. You will operate under supervision of registered practitioners and perform delegated clinical tasks in patients' homes or at PCN clinics.
The role focuses on proactive, person-centred care, with opportunities to conduct phlebotomy, BP checks, reviews, and falls prevention, while maintaining comprehensive
Qualifications
- Experience in healthcare provision to a vulnerable group of patients.
- Evidence of continual professional development.
- Ability to work in a multi-disciplinary team.
Responsibilities
- Holistically support frail patients in the community.
- Carry out frailty reviews and health checks as directed.
- Maintain accurate patient records and frailty registers.
Skills
Education
Tools
Job description
We are looking for an experienced, compassionate, dedicated, reliable and patient focused Healthcare Assistant, who enjoys meeting new people to join us as a PCN Proactive Care Coordinator / Health Care Assistant.
As a member of the Armley Primary Care Network (PCN) Proactive Care Team, you will assist with the delivery of national and local agenda for care of frail patients within their own homes, to enable them to maintain their independence in a safe environment.
They will work alongside, and under the supervision of, registered practitioners to carry out a range of healthcare activities and duties. This work will usually be undertaken in the patients home - however, specific PCN clinics may also require support.
The role includes undertaking delegated clinical tasks and procedures such as phlebotomy, BP recordings, diabetic reviews, foot checks, stroke and kidney disease reviews in the patients home or at one of our 3 Practices.
Armley Primary Care Network (PCN) is a partnership of three GP practices serving over 30,000 patients across LS12 - Armley Medical Practice, Thornton Medical Centre, and Priory View Medical Practice.
The PCN works collaboratively with community health services, social care, voluntary organisations and local partners to deliver integrated, person-centred care that improves health outcomes and reduces health inequalities.
A key focus of the PCN is supporting people living with frailty, multiple long-term conditions and complex healthcare needs through proactive, preventative care.
Services are designed to identify health needs early, promote independence, reduce avoidable hospital admissions and ensure patients receive the right care, at the right time, in the right place.
Working through multidisciplinary teams, the PCN brings together GPs, nurses, healthcare assistants, care coordinators and wider health and care professionals to provide coordinated support tailored to individual patient needs.
The PCN is committed to delivering compassionate, proactive care that helps people remain safe, well and independent within their own homes and communities.
Date posted: 29 September 2026
Pay scheme: Other
Salary: £24,000 to £28,500 a year
Dependant on qualifications and experience
Contract: Permanent
Working pattern: Full-time, Part-time, Compressed hours
Reference number: W0023-26-0001
Job locations: Priory View Medical Centre, 2a Green Lane, Leeds, West Yorkshire, LS12 1HU, United Kingdom; Armley Medical Practice, 95 Town Street, Armley, LEEDS, LS12 3HD, United Kingdom; Thornton Medical Centre, 15 Green Lane, LEEDS, LS12 1JE, United Kingdom
- Holistically support patients with mild to severe frailty within the community
- Undertake frailty reviews of housebound patients for PCN practice sites via home visit, or occasionally via telephone
- Review patient needs and help them access the services and the support they require to understand and manage their own health and wellbeing
- Refer patients to services within the area that are most appropriate for them
- Conduct low level clinical screening such as dementia screening, blood pressure checks and venepuncture as directed by the lead health professional. (Where relevant training has been received)
- Carry out low level falls assessment/screening and provide advice and information on falls prevention, including referral for equipment where necessary
- Assist in the formulation and review of care plans to ensure all care is reflecting the patients needs and wishes
- Visit housebound patients at the request of PCN practices for Healthcare Assistant-appropriate tasks whilst ensuring these do not detract from core frailty work
- Ensure patient records are updated appropriately and consultations recorded using the appropriate template
- Liaise with each practice to maintain frailty registers
- Liaise with each practice to prioritise visits
- Work within the scope of HCA practice
- Identify social isolation and loneliness, being proactive in signposting to relevant resources to empower patients to remain active and engaged within their communities
- Identify and recognise deterioration in an individuals health and act promptly to refer to relevant health professional to minimise risk or where appropriate, avoid hospital admission
- Assist practices in the achievement of targets related to frail and housebound patients
- Develop and maintain knowledge and relationships with our practices and local services
- Work with local statutory, voluntary and independent organisations to ensure referrals are made appropriately and maximise the availability of local resources
- Take all reasonable precautions to ensure the health and safety of service users and self, understanding and following risk assessments as instructed
- To maintain close links with other services in line with Safeguarding procedures and make other appropriate interventions and escalation
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the FCC/HCA role, and which patients may particularly benefit from their input
- Work with the Armley PCN and its leadership team to develop and evaluate the effectiveness of this role
- Frailty reviews for patients within Armley PCN who are house dependent
- Assisting each practice to maintain up to date frailty registers
- Help to raise awareness of health and wellbeing and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and wellbeing
On occasion, not as a matter of course, for practices within the PCN:
- Phlebotomy
- Blood pressure monitoring
- Chaperoning duties
- Sterilising, cleansing and maintenance of surgical equipment
- Assisting in the assessment and surveillance of patients health and wellbeing
- Minimum NVQ level 3 or equivalent experience in a health and/or social care setting
- Evidence of continual professional development
- Experience in healthcare provision to a vulnerable group of patients
- Specific interest in supporting frail and elderly patients
- Experience of Primary Care or other organisations supporting a wide range of individuals
- Knowledge of health care service delivery, public health delivery or community engagement
- Knowledge and understanding of the complexities of General Practice provision
- Completed a two day PCI accredited care co-ordination training course or be willing to complete
- Maintain the highest standards of conduct and integrity within organisation adhering to relevant Codes of Conduct and the NHS Constitution
- Be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure own safety and the safety of colleagues and patients
- Participate in our appraisal system, matching organisational aims with individual objectives
- Comply with all organisational and statutory requirements
- Undertake all mandatory training required for the role
- Be aware of individual responsibilities under the Equal Opportunities and Diversity in Employment Policy and adhere to the provisions of the policy
- Work flexibly as required by the PCN, including working at different GP Practices or community locations in the local area.
It describes the main duties and responsibilities of the post.
Staff are expected to undertake any other duties commensurate with the FCC/HCA grade as agreed with their line manager.
- Educated to GCSE or equivalent (GCSE Maths & English C or above)
- NVQ level 3 or equivalent experience in a health and/or social care setting
- Evidence of continual professional development Full UK Driving Licence
- Qualified in Phlebotomy
- Understanding of personalised care and the comprehensive model of personalised care
- Understanding of the wider determinants of health
- Promotes diversity and equality and leads by example
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding and health and safety
- Ability to recognise/work within limits of competence, seeking advice if needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long -term conditions and the complexities involved: medical, physical, emotional and social
- Ability to record accurate clinical notes
- Clear, polite telephone manner
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- EMIS and SystmOne user skills
- Experience of working directly in a healthcare assistant or care co-ordinator role, or within adult health and social care, learning support or public health / health improvement
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi - professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Experience or training in personalised care and support planning
- Experience of data collection and using tools to measure the impact of services
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbal and in writing, with people, their families, carers, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care co-ordinator role
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Demonstrable commitment to professional and personal development
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one
- Proficient in MS Office and web-based services
- Ability to provide motivational coaching to patients, to support behavioural change
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Armley PCN Services Limited
Priory View Medical Centre, 2a Green Lane, Leeds, West Yorkshire, LS12 1HU, United Kingdom
Apply through our website
PCN Operational Lead, Daniel Walasek, daniel.walasek1@nhs.net, 07714658375
Date posted: 29 September 2026
Pay scheme: Other
Salary: £24,000 to £28,500 a year
Dependant on qualifications and experience
Contract: Permanent
Working pattern: Full-time, Part-time, Compressed hours
Reference number: W0023-26-0001
Job locations: Priory View Medical Centre, 2a Green Lane, Leeds, West Yorkshire, LS12 1HU, United Kingdom; Armley Medical Practice, 95 Town Street, Armley, LEEDS, LS12 3HD, United Kingdom; Thornton Medical Centre, 15 Green Lane, LEEDS, LS12 1JE, United Kingdom
Armley PCN Services Limited's privacy notice (opens in a new tab)
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